Why can’t points be redeemed for phone calls when transferring numbers to China Telecom?

The card points earned by transferring the number to China Telecom can be redeemed for phone calls. The redemption method is as follows.

1. Send the text message jfdh to Telecom for redemption. The second is to log in to the official website of Telecom and click on the personal center to redeem.

2. Log in to the Telecom Mobile Business Hall to redeem.

3. Call Telecom’s manual customer service for manual redemption.

4. Go to the business hall to redeem directly.