Provisions on air ticket refund in 2022 epidemic

1. Is there a handling fee for the return ticket during the epidemic?

According to the regulations, there is no refund fee for returning the plane during the epidemic.

Two, during the epidemic, the basis for the return of air tickets.

Notice on waiving the refund fee for civil aviation tickets

All transport airlines:

In order to do a good job in the joint prevention and control of the epidemic in novel coronavirus, it is decided through research that since 0: 00 on October 24th, 65438, if passengers who have previously purchased civil aviation tickets voluntarily refund their tickets, airlines and their ticket sales agencies shall refund them free of charge.

Only during the epidemic period, there is no handling fee for the return ticket. According to the latest regulations of the Civil Aviation Administration of China, tickets purchased before 65438+2020128 October can be refunded without handling fee.

According to relevant information, during the epidemic period, especially when flying to high-risk areas, the air tickets can be refunded in full. Generally, the refund fee shall not exceed 10% 24 hours before departure, 10% 22 hours before departure and 20% 2 hours before departure. Please refer to the airline refund list for other regulations. Refund can only be refunded at the place where the ticket is issued. If the guest didn't buy the ticket at this ticket office, we can only cancel the seat for the guest, and write down the time when the guest applied for a refund on the last page of the ticket and affix the official seal. If there is an official seal of flight delay on the back of the ticket, it will be refunded free of charge. It is best to consult relevant local departments to obtain first-hand authoritative information.

Legal basis:

Article 12 of the Law of People's Republic of China (PRC) on the Prevention and Control of Infectious Diseases All units and individuals in People's Republic of China (PRC) must accept the investigation, inspection, sample collection and isolation treatment of infectious diseases by disease prevention and control institutions and medical institutions, and provide relevant information truthfully. Disease prevention and control institutions and medical institutions shall not disclose relevant information and materials involving personal privacy.

Where the administrative department of health and other relevant departments, disease prevention and control institutions and medical institutions illegally implement administrative management or prevention and control measures and infringe upon the legitimate rights and interests of units and individuals, the relevant units and individuals may apply for administrative reconsideration or bring a lawsuit according to law.