Model letter of apology to customers

Hello, thank you for your trust, support and help along the way. Let's make progress step by step. Although it is difficult, it has always inspired us and encouraged us to go further. I hope you can find beauty, happiness, sex and many things that are beneficial to you here. If you can do these things and stick to them, we think this is a reply to customers who have always supported and trusted * *. We are glad to see that some customers are satisfied with our service and still support us.

But something has happened recently, and we are here to apologize to you publicly to show our sincerity and encourage us to serve you better.

Some time ago, two customers placed orders at the same time. One is a new customer in Beijing. He specifically asked us to give him the goods. We decided to use EMS Express Company to deliver the goods (customers sign for it themselves). As it is an advance payment, we will bear the extra courier fee of EMS courier compared with the general courier company, and we will also give him a gift for free. Another customer is an old customer in Foshan, Guangdong. This is his fourth time to buy our products, and he has always trusted us to pay in advance. We also tried to give him a discount. We want him to receive the goods earlier, so we also use EMS express company to deliver them to him. When EMS company was used before, the speed was ok, and there was no long delivery time.

But this time, it took five days to deliver it to customers in Beijing. The customer accepted our apology and expressed understanding. Although he also praised our overall service, it still delayed the customer's time, so I want to express my sincere apologies to him again!

It took nine days to send it to the old customers in Foshan, Guangdong! We were very angry with EMS and called them many times to ask them to deliver it to customers as soon as possible, but their reply was the same: "We will deliver it as soon as possible". This old customer has always been very supportive of us and has contacted us several times and expressed his understanding. He didn't say anything, but this time he may be disappointed because EMS has dragged on for so long. Because of the customer's trust and support all the time, the delay of this express delivery has also caused some troubles to the customer, so we decided to give him a blindfold that he likes for free. Because he consulted before. We think this is our most sincere apology and hope that he will continue to understand, support and help us.

When we deliver goods, we usually use courier companies, such as Quan Yi, Star Express, Shentong, EMS or other logistics companies. It usually takes 2-3 days to reach nearby places, 3-4 days to reach distant places, and longer time in more remote areas.

The occurrence of this incident, although the customer also expressed understanding, still brought unnecessary trouble to the customer, and we once again express our sincere apologies! We also express our sincere thanks to these two customers and more customers who care, understand, support and help us! Always be grateful and always be modest, so that we can go further with everyone's support. We will also be stricter, we will satisfy everyone in terms of product quality, type, service and speed, and we also look forward to more sincere opinions and suggestions from friends.

The Chinese New Year is coming soon, and * * sends you a New Year greeting in advance: I wish you all a happy family, all the best, all your wishes come true, good luck again and again, unmarried people will find a beautiful other half as soon as possible, and married people will have a happier marriage.

I am here to convey

welcome

Wang Kao. com