What if the merchant does not give a refund?

What if the merchant does not give a refund?

1. What if the merchant refuses to refund?

1. The method for the merchant to refuse the refund is as follows:

(1) negotiate with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(3) complain to the relevant administrative department;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.

2. Legal basis: Article 577 of the Civil Code of People's Republic of China (PRC).

If one party fails to perform the contractual obligations or fails to meet the contractual obligations, it shall be liable for breach of contract, such as continuing to perform, taking remedial measures or compensating for losses.

Second, what problems should consumers pay attention to when complaining?

Consumer complaints should pay attention to the following issues:

1, complaints should be made to the local department that accepts product quality problems in a timely manner.

2. Be realistic. Explain or state the situation, and shall not exaggerate, narrow, distort or conceal the truth;

3. Requirements and opinions should be reasonable and legal.

4. The materials should be complete. Indicate the name, address, postal code, unit name and contact name of the complainant and the respondent, and indicate the damage fact, the name, model, specification, quantity, price, production unit of the purchased goods and the negotiation process with the responsible person.

The evidence should be conclusive.

6. The complaint materials should be written clearly. The writing is neat, concise, focused and reasonable.