Guangzhou Municipal Health and Wellness Committee Complaint Hotline

The complaint telephone number of Guangzhou Municipal Health Bureau is 12320.

The main responsibilities of the hotline 12320 are as follows:

1, to accept public reports on public health emergencies and cases of violation of health laws and regulations;

2. Accepting public complaints about emergency handling of public health emergencies;

3, accept public opinions and suggestions on public health work;

4. Providing consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China;

5. The cities that have been opened have established a relatively perfect linkage mechanism, and citizens' reports, complaints and suggestions can be quickly transferred to the corresponding processing departments, and the progress or results can be fed back in time to reply to the citizens within the specified time.

The competent department of public places shall establish a health management system, equip full-time or part-time health management personnel, regularly check the health status of their business units, and provide necessary conditions. Business units shall be responsible for the health management of public places they operate, establish a health responsibility system, and conduct health knowledge training and assessment for employees. Personnel who directly serve customers in public places can only engage in their own work with the Health Certificate. Persons suffering from dysentery, typhoid fever, viral hepatitis, active tuberculosis, purulent or exudative skin diseases and other diseases that hinder public health shall not engage in direct customer service before they are cured.

In addition to parks, stadiums (gymnasiums) and public transport, business units shall promptly apply to the administrative department of health for a "health permit". The Health Permit is reviewed every two years. Business units shall properly handle accidents that endanger health in public places because they do not meet hygiene standards and requirements, and report to health and epidemic prevention institutions in a timely manner.

legal ground

Regulations on health management in public places

Fourteenth any unit or individual has one of the following acts, the health and epidemic prevention institutions may, according to the seriousness of the case, give a warning, a fine, suspend business for rectification and revoke the "health permit" and other administrative penalties:

(a) the health quality does not meet the national health standards and requirements, but continues to operate;

(two) without obtaining the "health certificate", and engaged in direct customer service;

(3) refusing health supervision;

(four) without obtaining the "health permit", operating without authorization.

All fines will be turned over to the state treasury.