How to complain about China Unicom's arbitrary deduction of fees

1. Call customer service first 100 10. After patiently hearing the voice prompt, press 0 to switch to manual service, and then press 0 to let customer service check. If you are not satisfied, hang up first.

2. Call 100 15 again to complain about the cause of dissatisfaction. It will escalate the complaint.

3. Or directly complain to the Ministry of Industry and Information Technology (Baidu Ministry of Industry and Information Technology), fill in the complaint according to the guidelines, and the customer service will take the initiative to find you in a few days.

At present, China Unicom's fee deduction has been transparent. If you have any questions about the phone bill, you can inquire through the following channels:

1. Log in to the online business hall and click "Call Charge Inquiry"-"Real-time Call Charge (Current Call Charge)"-"Historical Bill";

2. Log in to the client of the mobile phone business hall, and click Service-Query-Call Charge Business Query-Real-time Call Charge (Monthly Call Charge)-Historical Bill.

Extended data

How does Unicom check the phone bill?

Step 1: First, please determine the type of phone bill information to be queried, whether it is phone bill balance, traffic or something, and then edit the short message content according to the code provided by the telecom to query.

Step two. For your convenience, we have compiled the following for your reference.

10 1: the phone bill of the current month.

102: available balance

103: Last month's bill

104: Historical bill

105: integral query

106: integral consumption record

107: Mobile Internet traffic

108: integral generation record

1 10: fixed network service inquiry 1

1 1 1: fixed network service query 2

Step 3: Then edit the short message content according to the code provided above and send it to 100 10. For example, to query the available balance, enter 102 in the content and send it to 100 10. Just like the picture below.

Step four. After that, the system will send the query results to the mobile phone after receiving the instruction.

If you can't remember or don't want to remember, send it directly to 1 to 100 10, and the SMS business hall will send the code later.