Can I apply for a refund if I receive shoes delayed due to the epidemic?

If you have not received the goods, you can apply for a refund.

Just apply for a refund directly backstage, but you must communicate with customer service first. After applying for a refund, the customer service will help you handle it.

If you don't handle it, you can handle the complaint. I have seen some buyers apply for a refund, but the merchants don't handle it and then go to the black cat consumption platform to initiate a complaint. After the general complaint is initiated, the black cat consumption platform will communicate with the seller to help you get a refund. However, if the epidemic ends, the shoes will still be rejected, so that the courier will return them directly after rejection and then return them to the merchant.