Tmall bought something. Rights protection Tmall has not handled it for 20 days. The processing of 123 15 did not reply. Can't you handle it? How to dimension

Tmall bought something. If it is a seller's problem, you can defend your rights. By contacting Tmall's official customer service to explain the specific situation, there will be a rights Commissioner to verify the handling. The processing time will not be too long, usually about 2 days.

You can also call 123 15 to defend your rights. 123 15 can accept consumer complaints and reports, mediate consumer rights disputes, investigate and deal with economic violations such as cases of infringing consumer rights and manufacturing and selling counterfeit and shoddy goods, and supervise and manage the market and administrative law enforcement.

Extended data:

When consumers buy and use goods, their legitimate rights and interests are damaged, and they can ask the seller for compensation, that is, the seller has the legal obligation to compensate the consumers in advance. If the consumer's liability for damage belongs to the producer or intermediary, the seller has the right to recover from the responsible party after compensating the consumer.

If consumers' legitimate rights and interests are damaged when purchasing or using commodities or receiving services, they should ask business operators to compensate for the damage or settle disputes fairly and reasonably. According to the provisions of Article 34 of the Consumer Law, there are five main ways to resolve disputes over consumers' rights and interests:

1, and both parties negotiate and settle;

2. Mediation by consumer associations;

3. Complain to the administrative organ;

4. Arbitration by an arbitration institution;

5. Bring a lawsuit to the judicial organ.

Baidu Encyclopedia-123 15

Tmall official website-Tmall Rights Protection Process Operation and Frequently Asked Questions