Relationship between communication and work

At present, in-depth study and practice of Scientific Outlook on Development is in full swing. According to the requirements of Scientific Outlook on Development, combined with the actual work, this paper discusses how to realize effective communication and improve the efficiency and quality of the management committee, hoping to correct the shortcomings.

I. The importance of communication

The communication mentioned here refers to the process of information transmission and exchange between the working departments of the CMC and between the working departments and customers. Communication plays a very important role in the work. Without communication, there will be no result. Work is communication. Communication can first eliminate the barriers between people, shorten the distance between hearts, enhance mutual understanding and trust, and provide a foundation for cooperation; Secondly, more information can be obtained, which provides an important basis for decision-making, and it is the basic means to organize and control the management process and achieve management goals; Finally, it is the basic premise to do a good job in service, coordination and other specific work, and it is the guarantee for the effective implementation of the work.

Second, communication problems in practical work.

(a) Single communication channel.

Communication can be divided into formal communication and informal communication. For the CMC, formal communication is mainly in the form of documents and meetings, while informal communication is embodied in the form of telephone, oral and email. Major issues, important matters, etc. The seriousness and importance of the problem must be formally stated in writing. When a meeting is held to coordinate and solve the problem, it should be held in time. However, the advantages of informal communication can be fully reflected in some small problems, or when formal writing cannot be completed on time, although it is very important. At this time, if we can't grasp the flexibility and stick to the formal communication, it will inevitably affect the work efficiency or lead to the failure to finish the work on time. In actual work, some departments even send an ordinary meeting notice with a formal number. In the way of notification, they are often accustomed to using paper instead of telephone and government information platform, which fully reflects their excessive dependence on formal communication and their fear, suspicion and inability to make good use of informal communication. The single channel will inevitably lead to poor communication and low efficiency, which will affect the efficient promotion of the work.

(B) communication initiative is not strong.

Enthusiasm and initiative are the basic characteristics of effective communication. In practical work, all departments and units just lack this attribute. For a long time, the lack of horizontal communication between departments has become one of the important factors that hinder the improvement of work efficiency. When the department needs help from other departments, it does not take the initiative to contact and coordinate, but directly reports it to the management Committee for solution; Management Committee leadership instructions need several departments to jointly put forward opinions and jointly handle matters, often no one takes the lead and thinks of their own ways; The documents submitted by the enterprise to the department are obviously matters within the scope of the department's own responsibilities. If it is not accepted, they ask the enterprise to submit it directly to the management Committee, and then deal with it after seeing the instructions of the management Committee leaders. All these phenomena show that communication at work lacks enthusiasm and initiative, and the deep-seated reason is that it is irresponsible and dare not take responsibility.

(3) The timeliness of communication cannot be guaranteed.

The special system of the development zone determines that it is inevitable that there are fewer people and more things. But this often becomes an excuse for untimely and inefficient work communication. With the advancement of the efficiency revolution in recent years, this phenomenon has been well improved, but it is undeniable that the work delay and misunderstanding of customers caused by untimely communication still exist. For example, although the documents submitted by enterprises have been processed or are being processed, they have not been informed of the processing situation at the first time, which has led to complaints from enterprises and affected the investment and development of environmental construction; For another example, despite repeated urging, some departments still can't report the feedback on the implementation of the leaders' instructions on time, which leads to the leaders' failure to grasp the actual situation as soon as possible, all because the communication is not timely.

(D) communication "shortcut" phenomenon.

As a comprehensive coordination organization connecting the preceding with the following, the management office undertakes the communication and supervision of the leadership instructions of the management Committee. For matters directly assigned by the leadership of the CMC, the organizer should report the results to the leadership at the first time; However, for matters that have been transferred from the management office, we must first hand over the implementation to the management office, which will report to the leadership, instead of bypassing the management office and reporting directly to the leadership. There are also some enterprises that send letters to the management Committee, not to the management office, but to the individual leaders, but they can't find out when they know about the handling of documents later, and so on. The phenomenon of "cutting corners" in communication seems to be to carry out the work more efficiently, but in fact it has caused abnormal interruption and obstruction of information exchange and actually restricted the smooth development of the work.

Third, countermeasures and suggestions to solve the problem of work communication

1, improve the system and strictly implement the system. If you don't follow the rules, you are not Fiona Fang. Effective communication must be based on certain norms. Since last year, the Administrative Committee (Management Office) has successively formulated and promulgated a series of systems, such as the director's office meeting system, the leadership instruction supervision notification system, the major event reporting system, and the leave application system. At present, the key is that all units should consciously implement these systems. Only when the systems are effectively implemented can they standardize and promote their work.

2. Make full use of good communication channels. At present, the CMC has established relatively perfect communication channels, such as normal official documents, meetings, telephones, networks (government platforms) and so on. The problem is that most departments are used to traditional communication methods such as official documents and meetings, which are too formal, inflexible and inefficient, and often lead to the phenomenon of mountains meeting the sea; The network, especially the government affairs platform that has been basically improved, has not been paid attention to and utilized, which not only wastes resources, but also is not conducive to improving work efficiency. Therefore, we must guide employees to make full use of established communication channels and strive to better promote their work.

3. Further enhance the sense of responsibility. Power has always been closely linked with responsibility, and rights must bear responsibility. As long as the purpose of being responsible for and serving the people is established, the purpose of seeking the development of one party is to make bold decisions on matters within the scope of responsibilities of this department and be responsible for the consequences and responsibilities of actions; Matters involving other departments in the work, actively communicate and plan together, strive for a satisfactory solution to the problem, and report to the management Committee in time if it can't be solved. With a strong sense of responsibility, the initiative and enthusiasm of communication will naturally improve and will inevitably open up a new situation in work.