What should I do if my JD Express is lost?

JD.com is a large e-commerce company that provides a wide range of services, including express delivery services.

However, sometimes, express delivery may be lost due to various reasons.

So, what should we do when JD Express is lost?

First of all, we should contact JD customer service in time to inquire about the express delivery situation.

Jingdong customer service will check the trajectory of the express delivery based on the express delivery number and give a reply as soon as possible.

If the express delivery has been lost, customer service will re-ship or refund according to the customer's requirements.

Secondly, we can submit complaints on JD.com’s official website.

On the complaint page, we can fill in the express delivery number, describe the situation of the express delivery loss, and upload relevant photos.

Jingdong customer service will provide a processing result as soon as possible based on the content of the complaint.

Finally, we can post the complaint on social media to draw JD.com’s attention.

When posting a complaint, we should try to provide detailed information so that JD customer service can handle it in a timely manner.

In short, when JD Express is lost, we should promptly contact JD customer service, submit a complaint, and post the complaint on social media so that it can be resolved as soon as possible.