How to complain and report platform for SMS collection harassment

Understand the acceptance, processing progress and results of complaints through the inquiries provided by platforms or institutions.

First, identify harassing text messages and collect evidence.

First of all, consumers need to clearly identify what harassing text messages are. Usually, such short messages contain inappropriate contents such as collection and fraud, and are sent frequently, which brings troubles to consumers. After the harassment is confirmed, consumers should keep relevant SMS records, including sender's number, sending time, SMS content, etc. , as evidence of complaints.

Second, choose a complaint reporting platform.

In response to SMS collection harassment, consumers can choose multiple complaint reporting platforms. First of all, you can contact the mobile phone operator to complain about harassing short messages and ask for assistance in intercepting or handling them. Secondly, complaints can be submitted to the complaint reporting platform set up by relevant state departments, such as the platform of State Administration of Markets 123 15 or the complaint channel set up by the Ministry of Industry and Information Technology. In addition, you can also complain to consumer protection organizations or trade associations and seek their support and help.

Third, fill in the complaint information in detail.

Consumers should provide detailed complaint information when submitting complaints. Including personal basic information, specific content of harassing short messages, sender information, harassing time, etc. At the same time, the evidence materials collected before are attached, so that the platform or institution can better understand the complaints and conduct investigation and handling.

Fourth, pay attention to the progress of complaint handling.

After submitting a complaint, consumers should pay attention to the progress of complaint handling. You can know the acceptance, processing progress and results of complaints through the inquiry method provided by the platform or organization. If necessary, you can communicate with the platform or institution to learn more about the handling details.

To sum up:

When consumers are harassed by short message collection, they should identify harassing short messages and collect evidence, choose the appropriate complaint reporting platform to submit complaints, fill in the complaint information in detail, and pay attention to the progress of complaint handling. By taking the initiative to complain and report, we can safeguard our legitimate rights and interests, and at the same time help to curb the harassment of SMS collection.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 14 stipulates:

When purchasing, using goods and receiving services, consumers have the right to respect their personal dignity, national customs and habits, and the right to protect their personal information according to law.

Article 29 provides that:

When collecting and using consumers' personal information, business operators shall follow the principles of legality, justice and necessity, clearly state the purpose, manner and scope of collecting and using information, and obtain the consent of consumers. Business operators shall not disclose, sell or illegally provide the collected personal information of consumers to others.

people's republic of china network security law

Article 44 provides that:

No individual or organization may steal or otherwise obtain personal information, or illegally sell or provide personal information to others.