How to become an excellent property consultant?

As a property consultant, I am in the front line of sales every day, and I have to deal with all kinds of customers face to face. Customers come from all walks of life and have different personalities. This puts high demands on property consultants. In order to communicate with customers smoothly, I think the following conditions must be met first: first, the property consultant must have a high psychological quality. When dealing with customers, no matter what customers do or say, they should treat each other with a smile and pay attention to improving their psychological quality at ordinary times. We can start from the following aspects:

1, control your peace of mind, don't make yourself irritable, and don't fluctuate too much. No matter what happens

Everyone should keep a cool mind to negotiate.

2. Cultivate optimism. Look on the bright side of everything. Try to look on the bright side when customers behave abnormally.

Worry, don't always think that someone wants to "jump the bill" or something. It is easy to stand in the same position as the customer, and it is easy to understand what the customer said.

All right.

3. study more at ordinary times. Besides knowing more about real estate information, we should also know more about psychology, philosophy and even geomantic omen.

Face books, study human nature, and make yourself as knowledgeable as possible, so as to cultivate your self-confidence slowly.

4. A little Ah Q spirit When you meet rude and unreasonable customers, a little Ah Q spirit can help you calm down. compare

Looking at it from another angle, isn't it better to show your Excellence if the other person is so unreasonable?

Secondly, when dealing with customers in daily life, we should also pay attention to observation, starting with customers entering the door or leaving contact information.

As an excellent real estate consultant, we should carefully observe and understand the customers, and the customer's observation will help the sales staff quickly.

Master customer characteristics and motivations. Thus, when introducing real estate and negotiating, we can achieve the purpose of targeting and improve the transaction rate. For example, we

You can judge a guest by his expression, gait, eyes, language, tone, gestures, clothes, utensils and decorations.

Customers, so we can keep in touch with customers in the best way.

Finally, I think our communication with customers is to promote our transactions with customers and meet their needs, and then

How to facilitate the transaction through smooth communication? I think the negotiation stage is quite important, which is what we usually call it.

A good property consultant can turn customers who have no intention of buying a house into potential customers and change potential customers.

It is a mistake for directors of many companies to turn prospective customers into customers in order to be prospective customers.

Area, that is, people who engage in sales must be eloquent and eloquent. But in fact, I think this is not comprehensive, that is,

In the final negotiation stage, if we can't grasp the following points, we may turn our advantages into our regrets.

1, you should pay attention to your desire to express yourself in the negotiation, eager for your talents and professional knowledge to be recognized and boasted by the other party.

It often makes the other party disgusted and affects the customer's mood.

2. Love to grab the topic. In the communication with customers, I always lose no time to interrupt the opportunity for customers to speak, and I am eager to express my views.

Point, artificial exploitation of customers' right to speak, it is easy to cause customer dissatisfaction.

3. In the communication with customers, the topic is too far away, and the center of the problem can't be explained clearly. In the conversation, it is often impossible to express what you want to express.

I really told my client. It's nonsense. I put down the phone and remembered why I called the customer.

4, did not pay attention to the customer's emotions, often only talk to themselves, and the customer has no room to interrupt, said a lot, but the customer

But if you don't hear a word, customers will feel left out.

These are the problems that some property consultants should pay attention to at this stage, so they should pay attention to communication with customers at the negotiation stage.

There are many negotiation skills for the above questions. I personally think the following points are very important:

1, pay attention to the speed. It should not be too fast or too slow.

2. Creating a conversation atmosphere can easily affect the speaker's mood. You can use eyes, gestures, body language and

Customers have a sense of intimacy.

3. Lala often briefly talks about irrelevant topics first, and then cuts into selling houses. This allows customers to generate and

The feeling of chatting with old friends is emotionally acceptable.

Compare our advantages with the disadvantages of other parties. Some customers are used to comparing real estate projects with each other. In this case, the property consultant is the most

Thereby guiding customers not to compare. If customers must compare, we'd better compare the advantages of the real estate we recommend with others.

Point, to highlight the superiority of their own property.

5. Learn to listen to the shortcomings of any real estate. When customers point out shortcomings, we must listen carefully to their opinions.

Law.

6, create an atmosphere when communicating with customers, understand the real meaning outside the voice of customers, you can tell customers that this kind of household

Types and floors are very popular. If you don't buy it now, it may be gone in a day or two, because our company has hundreds of salesmen at the same time.

This property is for sale. To arouse customers' desire to buy.

7. Focus on face-to-face conversations with customers. You should concentrate, don't look around, and let the customer feel that you don't respect him.

Kid.

8, timely praise When communicating with customers, we must seize the opportunity to praise each other and create a good mood for each other.

Generally speaking, there are many ways and means to communicate with customers, but they should all be based on our continuous learning and improvement of our professional knowledge, and always treat customers with a sincere heart. I think it's the only way to communicate with every customer.

Good communication will promote our business.