What are the basic characteristics of CRM application design?

First, the integrity and follow-up of customer information, including automatic follow-up, regular follow-up and automatic reminder.

Second, the management of sales work. Manage the daily work of sales staff to make it verifiable and quantifiable.

Third, generate various analysis reports of data analysis, turnover, profit and sales.

Others are different: SMS, email, office system, network meeting, inventory, and even erp.