Can you handle workplace indicators?

Can you handle workplace indicators?

Workplace stress and depression are almost inevitable words in modern working life. In surveys and interviews with many people in the workplace, the reporter found that high task targets are also one of the reasons why people in the workplace are stressed.

When you enter the workplace, you will be burdened with various indicators. If you complete them well, you will have more opportunities for promotion and salary increase; if you fail to complete them, you will have more opportunities for promotion and salary increase. They face the fate of being eliminated. When faced with indicators, people in the workplace will have a somewhat defensive mentality. Veterans who have experienced the workplace have lived under these high indicators for a long time and have also summed up a series of experience.

Occupation: Insurance salesman

Narrator: Lulu, born in the 1980s

Faced with high targets, I chose to change jobs

Lulu, born in the 1980s, worked for an insurance company in the city after graduating from college. During the three years she worked in this industry, she worked as a salesperson and back office staff.

"The most painful thing about the insurance industry is that business indicators are growing every year or even every month, and there is no end." Although she has resigned, Lulu is still bitter.

The department’s indicators are issued based on the average production capacity. “To put it nicely, it means that those who are able work more, but in fact it is unfair. Maybe the department’s indicator for 10 employees is 1 million, while the indicator for 60 employees The department's target is only 800,000. "In Lulu's eyes, the pressure on business managers is greater than that on salesmen. They have to take the lead in doing business and urge their salesmen to step up their work.

"Now, if you want to get insurance for newborns, the salesperson must first give the child a red envelope when he comes to visit. Maybe a customer will receive red envelopes from several salesmen at the same time. Who will the customer buy the insurance from in the end? Either Red envelopes speak for themselves, or they depend on relationships. "Lulu is very troubled by this irregular market situation. In order to complete the target, the salesperson can only take out money from his own commission. Therefore, even if the salesperson completes the quota, he will receive very little money.

In addition, salespeople usually get commissions based on business. In the face of high competitive pressure, income is not stable, so the retention rate is relatively low. After leaving the insurance company, Lulu also received "olive branches" from other insurance companies. "I found that even at the supervisor level, job-hopping has to be done at the same time. Usually the supervisor leads a group of subordinates to change jobs together. Because new supervisors generally cannot use old salespeople, even if the old employees want to stay, they have no development prospects."

"The person who was promoted said"

The insurance industry seems to be a pretty good place. career, but behind the success, it all started with selling insurance. Indicators are just an explicit assessment. If you are overwhelmed by the indicators, it only means that you are not suitable for this profession. Reporter Tu Mingjuan

Occupation: Security supervisor of a hotel

Narrator: Zhou Ning, male, 35 years old

Mooncakes are sold during the Mid-Autumn Festival, and New Year’s Eve dinner is sold during the Spring Festival

Unlike others, Zhou Ning is most afraid of the Mid-Autumn Festival and Spring Festival, especially the days before the festival, which can be described as excruciating. "Mooncakes are sold during the Mid-Autumn Festival, and boxed New Year's Eve dinners are sold during the Spring Festival," Zhou Ning said.

Every time before the Mid-Autumn Festival, the hotel must assign a mooncake sales quota to each employee. "Moreover, the price and quantity are increasing every year, and we are all breathless." Zhou Ning said, "For example, last year during the Mid-Autumn Festival, the target for selling mooncakes was 100 boxes, this year it is 150 boxes, and it will definitely increase next year." Because he is not from Yangzhou, the working environment he works in is relatively closed, and Zhou Ning’s circle of friends is very small.

“Fortunately, my wife is from Yangzhou and has some connections. She shamelessly sends text messages and calls to ask for help every time.

"Zhou Ning felt very embarrassed when she mentioned this. As for me, as long as I have a relationship, I will leave the phone number of the person in a hurry. Anyway, when the time comes, I will send a text message to the person to ask for help.

“Most of them are useless. Occasionally one or two reply and are willing to help, which really makes me burst into tears. "Zhou Ning said. In the end, the whole family joined in, and only half of the task was completed. "In the end, two hundred yuan was deducted, and before I could get over it, the New Year's Eve dinner promotion task came again. Now, I have conditioned reflexes and don’t even want to eat mooncakes. ”

“Salesperson said”

Chen Mei, who works as an office director in a company, said that every time the Mid-Autumn Festival and Spring Festival are approaching, her mobile phone always receives a number of Text messages, lots of phone calls. "Everyone I know or don't know comes to me, and they all say they will give high rebates. It's so annoying."

"Workplace Experience Talk"

Every profession implies marketing. The concept is just that the marketing objects and products are different. Just like when you are applying for a job, you are selling yourself, and after working, you are selling the company's products. You must learn to work as hard as you recommended yourself, put in the sweat worthy of this job, and be a person who is both painful and happy. Reporter Zhang Qingping

Occupation: Hairdresser at a hair and beauty chain store

Narrator: Chen Xing, male, 23 years old

Pushing for a VIP card worth 10,000 yuan every month

Chen Xing is a hairdresser in a hair and beauty chain store. He worked hard for 5 years from a shampooer to a hairdresser. But recently, he wanted to resign because the extremely high VIP card quota every month was so "stuck" that he couldn't breathe.

The so-called VIP card is actually a pre-charged card, ranging from 100 yuan to 2,000 yuan or more. "Every time a customer comes, we are very nervous. On the one hand, we have to cut their hair well, and on the other hand, we have to push the card as hard as possible." Chen Xing said.

In order to urge employees to complete card tasks, the store has introduced a series of strict assessment regulations. For example, for a card with a monthly target of 10,000 yuan, if you can achieve it, you can get the basic salary of 1,500 yuan (haircut and hairdressing commissions are not included). If you achieve 15,000 yuan, the basic salary will be increased by one to two hundred yuan. By analogy, the more you push, the higher the basic salary will be, and vice versa, the salary will be reduced. A last-place elimination system is implemented. If you complete the lowest card task for several consecutive times, you are likely to be eliminated.

In addition, there are star classifications. For example, if you are originally scheduled to be a three-star beautician, because you cannot complete the card promotion task, your star will be reduced until it drops to no stars, and then you will be eliminated. "To a certain extent, the ability to sell cards is more valued by leaders than the skills of hairdressing." Chen Xing said helplessly.

"Those who are being promoted say"

Shi Lin is a VIP customer of a hair and beauty chain store. Last year, he couldn't stand the begging from a hairdresser who had been doing his haircuts for a long time, so he applied for a 5,000 yuan card. Who knows, Mr. Shi’s help would not extend to the next few months. The hairdresser was eventually fired because he failed to complete the card promotion task. "Because it was done by him, other hairdressers didn't buy it, they couldn't enjoy some discounts, and their attitude was very cold."

"Workplace Experience Talk"

Every profession has its own "hidden rules" of the industry. You must learn to adapt to the industry yourself instead of waiting for the industry to adapt to you. Promotional cards are a lesson that everyone who enters the hairdressing industry must experience. Through communication with customers, you can truly understand what customers need and don't need, and then you can truly serve every customer well.

Reporter Zhang Qingping

Occupation: Securities Marketing

Narrator: Xiaowen, male,

Born in 1986

"Indicators"

Intimidating newcomers in the workplace

The 24-year-old Xiaowen is still at the beginning of his career and does not have a lot of work experience. However, he encountered securities problems when he first started working. The pressure brought by marketing metrics has changed the direction of the industry.

"There are four valid accounts every month, and the total number of new accounts added at the end of the month is 250,000 yuan." At the beginning of the year, Xiaowen successfully obtained the "Securities Qualification Certificate" through the professional examination and applied for a job at a securities company in the urban area. As an account manager in the marketing position of the company, this is the indicator requirement for the first three months of the probation period.

"In the first month, I used the help of relatives and friends to complete the task." Xiaowen said that in the second month, he was sent to a township bank station. "The purpose of a bank station is to attract customers from banks, but it is not necessarily an effective customer source." After Xiaowen settled in the bank, the first thing he did was to help the bank's financial manager complete the credit card processing quota, "This It’s a hard target given by the bank. If it’s not met, the securities company’s presence here may be cancelled.”

Before one target is completed, another target has been stalled. "The resources of relatives and friends are limited. If the securities company does not focus on promotional activities and relies solely on banks to set up shop, and the bank does not provide support, it will be difficult for a newcomer to complete the target." In three months, Four valid accounts are relatively easy to solve. "As long as there is 10,000 yuan in the account at the end of the month, it is enough. The real difficulty is the increase in assets."

Xiaowen also specifically asked the company's seniors for advice. "The securities company's indicator assessment has a fixed formula. If you complete four valid accounts in the first month, and the total new account additions at the end of the month are 750,000 yuan, you can get 200 points; in the second month, if you do nothing, If you still have 750,000 yuan in your account, you can barely get by in the second month," Xiaowen said, "But ordinary people rarely have the opportunity to get 750,000 yuan in their account, and it's guaranteed that they won't be there for a month or two. "Use this money."

"Innate resources are stronger than ability." Xiaowen was helpless. He had to pass five courses to get the "Securities Practitioner Qualification Certificate", and the passing rate was only 30-40. , finally got the certificate, but Xiaowen was scared back by the indicators.

"Workplace Experience Talk"

For newcomers who have just entered the workplace, there is definitely pressure, and indicators should be more of a work motivation. Every industry has its own rules of survival. The help of relatives and friends can only quench the thirst for a moment. You must have a long-term plan for your chosen career and have the ability to make breakthroughs in your work. ;