Express customer service 900 sentences

When the customer service representative receives a phone call from the customer asking for a pick-up, please pay attention to asking the customer's name, mobile phone number, pick-up address and other information, and try to record the customer's detailed information. If the customer refuses to provide it, please leave the customer's last name and contact number. /vcg/creative/fb58f 3 154 1854 CD 99837 d0d 3a 6 17 1c 35 . jpg

1. Can the courier be intercepted?

Hello, dear, in order to ensure the safety of your express mail, if you are sure you need to return it,

We need to contact the delivery outlets, and we can arrange the return after confirmation. Express mail runs faster,

In order to avoid being intercepted in time, you can also refuse the express delivery. Do you want to provide the recipient's name and telephone contact information to intercept or reject it?

2. What if the package is damaged?

Hello, dear, I'm really sorry. Please provide the name and contact number of the recipient of the order number.

As for the photos of the packaged and damaged goods, we will contact the express logistics to ensure that the express mail is as intact as possible during transportation.

3. Why is there no logistics information?

Hello, dear, the logistics information is not displayed. There are two situations. In case one, you need to wait for the courier company to pick up the piece.

Logistics information will not be available until all the parts are collected. In case 2, the courier company has received the goods.

Please be patient. The courier will update the logistics information within 24 hours.

Please provide the name and telephone number of the recipient of the order number, and we will help you find out the specific logistics situation immediately.