Excuse me, my company is in arrears and there is a power outage. Today, the electricity bill has been paid in full! When can you reply!

If you are a power customer of Guangdong Power Grid Corporation, and there is a power outage due to arrears,

1. Generally, you will receive a notice of power outage due to arrears before the power outage, and there will be a seal on the electricity meter; If it is confirmed that it is a power outage due to arrears, you can pay attention to and bind the "China Southern Power Grid 95598" public platform through WeChat after paying the electricity bill, and click My Power Use >; Call back in arrears > Enter the attention content, mobile phone number and SMS verification code as prompted, and then click Submit to apply for call back in arrears.

users need to be bound to apply through the above channels, and you can enter "My Power Use" > "Personal Center" > Click the "+"sign and bind it with the mobile phone number or ID number reserved in our company.

according to the power supply service commitment of China southern power grid corporation, customers who are in arrears with power outages will be re-energized within 12 hours after paying the electricity bill.

2. If you are a card-type prepaid watt-hour meter user, please put the power purchase card on the power purchase card holder for about 6 seconds after the power purchase is completed, and only when the power purchase balance shows that the recharge is successful or the voice prompts that the recharge is successful.

3. If it does not belong to the above situation, a household's power failure may be caused by behind-the-meter line fault, switch tripping, etc. In this case, it is recommended that you try to reset the indoor switch while ensuring your own safety. If it is not easy to operate, it is recommended that you entrust a qualified construction unit to handle it.

I hope our answer will be helpful to you. If you have any questions, please call the 24-hour power supply service hotline 95598 for consultation.