What is the reason why the courier shows that it has been signed but has not received the SMS?

Generally, the courier or the point of sale sign for you, so you should call the courier or the point of sale to confirm, so as not to lose the courier. This is called fake receipt, which is prohibited by major express delivery companies.

The reasons for this situation are:

First, the training or management of employees in the express delivery industry is still lacking, which has a lot to do with the strong mobility of employees in the express delivery industry;

Second, it is an objective reason. It is true that judging from the number of dispatches per day, if the courier operates according to the standard one by one, it will cause great pressure on his work, but it is not the cause of service problems.

Extended data

The complainant reflected the typical problem of false receipts. The user did not receive the express mail, but the user inquired that the express mail had been received through the express tracking system. The national standard of express delivery service clearly stipulates that: first, express mail should be delivered according to its name and address. If the recipient himself cannot collect the express mail, it shall be approved by the recipient or the sender before being signed by others. When someone else signs for it,

Express delivery practitioners should also inform agents of some related rights and obligations. As a courier, signing for delivery is regarded as the last link and the most important link for the courier company to complete the delivery service in the delivery contract.

The complainant said that the courier company could not provide the receipt with the consignee's name, which could be regarded as the courier company's failure to fulfill such carrier obligations. At this time, if the courier is lost or damaged, the courier company shall bear the corresponding civil liability according to the contract.

People's Network-Express delivery has not been received, but it shows that it has been signed? Jiangsu Postal Administration: Express Delivery Enterprise