Huawei Children's Watch 3X failed to receive smart care message notification.

Children are equipped with Huawei children's watch 3X, so parents can check their children's situation, such as positioning and footprint. And know your status through the smart care application bound to the watch. What should I do if my mobile phone doesn't receive a message notification from smart care application?

Huawei Children's Watch 3X cannot receive smart care message notification. Please confirm whether to log in to smart care application on other mobile phones. If multiple devices log in with the same watch account at the same time, only the last device that logs in can receive the notification. In addition, message acceptance is also related to the settings of the App.

Android users:

1. Open the notification authority of smart care application in mobile phone application management;

2. Add the smart care application to the background protection program to prevent the smart care application from being cleaned by the mobile phone background.

Huawei mobile phone: EMUI4.0 and below, please visit Mobile Manager >; Automatic startup management and protected applications are set to manual management, and self-startup and associated startup are allowed when enabled; The background protection is turned on by default in EMUI5.0 and above. Please make sure it is open.

Non-Huawei mobile phone: Please be sure to add smart care app to the background protection.

IOS users: Please turn it off and on again to allow smart care app to send notifications (phone settings-notifications -smart care- allow notifications).