Language skills of visiting customers

The communication skills of visiting customers include not being self-centered, listening carefully to other people's conversations, paying attention to the attitude of speaking to different people, mastering the ratio of "giving" and "receiving", inviting and participating, etc.

1, not self-centered

Don't always talk to others in a commanding tone. Not everyone likes your tone. Let others do one thing and say "please". This will show that you are educated and others feel respected, so they will be willing to help you.

2. Listen carefully to other people's conversations

Don't interrupt others, it's very impolite. Even if you have any questions, ask them, or wait until they are finished. When you ask questions, be tactful and don't be too self-centered, so that others will be willing to listen.

3. Pay attention to the attitude of speaking to different people.

Speak boldly with extroverts to avoid hesitation and unnecessary misunderstanding; When talking to an introvert, pay attention to whether the other person is interested in your topic, be tactful and subtle, and it is best to start with him.

4, master the discretion of "giving" and "receiving"

Dialogue is a two-way communication. Don't be arrogant. A person chatters endlessly, regardless of the feelings of the other party, dominating the world, and don't go to the other extreme and say nothing, resulting in silence. The correct way is to listen carefully and respond to each other's conversation. Speak actively and master the timing and discretion of speaking and listening.

5. Invitation and participation

During the conversation, when they come, they should be invited to talk. Generally speaking, they should not rashly participate in other people's ongoing conversations. If they want to attend, they should also say hello first. Men should not participate in women's circle conversations, let alone just talk to a woman.