Introduction to decoration telemarketing

As a marketer, everyone needs to master some vocabulary. The following is the decoration telemarketing speech I compiled for your reference.

Decoration telemarketing speech introduction article 1 1. I recommend answering the speech.

Telesales: Hello, is this Mr./Ms. xx?

Telesales: We are customer consultants of XX Decoration Company. My surname is X. Do you have any plans to decorate the house in xxx community recently?

Customer response

1, "I'm busy now"

A customer may say "I'm busy now" and then hang up directly. You can adjust your mood and continue to call the next customer. The customer may say something like "I'm in a meeting", so you should say "Sorry to bother you, goodbye!" )

2. "I don't decorate at present/have no decoration plan."

Telesales: "When are you going to decorate?"

3. "I don't know, there is no plan at present."

(At this time, it is necessary to distinguish why the customer does not decorate, and whether the house is an investment or self-occupation. Some customers say they have plans, but they have no money to decorate. Then you can invite customers to get to know the company first and wait until the renovation plan comes out. Then you need to keep in touch. )

Telesales: So, will you decorate this year?

4. "I don't have this plan yet. I don't have any plans at present."

Telesales: (If the customer has a good attitude and a gentle tone) "Ha ha, you can come to our company and have a look. It will be helpful for your future decoration. " (You can tell them which communities you have worked in)

Telesales: (If the customer's tone is blunt and impatient. Then be reasonable and don't bother him at this time. ) Sorry to bother you. Have a nice day. Goodbye!

5. "Decoration in the second half/two months"

Telesales: I'll contact you then. You are welcome to visit our company and get to know us when you are free. Our company is in ...

Customer: OK, I'll go to (your company).

Telesales: I'm sorry to bother you, but I wish you a happy day. Goodbye!

6. "I'm not sure at the moment. I will contact you when I need it. "

Telesales: You are welcome to visit our company and get to know us when you are free. Refer to the model house made by our company. Sorry to bother you, have a nice day. Goodbye!

7. Customers are hesitant

Telemarketing: Our company is currently doing a lot of construction sites in xx community, and there are several sets being done now. When do you think you will have time to visit our company? The design, construction and management of our company are in place. You can go to our company to learn something first.

Customer: I haven't been in space recently (customers who need to decorate)

Telesales: So when are you free?

Customer: It will probably take the weekend to be free (customers who need to decorate)

Telesales: Then I will contact you on Friday afternoon to confirm the time.

Guest: OK. (Confirm the time of our meeting)

Telesales: I'm sorry to bother you. I wish you a happy day. Goodbye!

Telesales: So when are you free?

Customer: I'm very busy recently. I don't know when I will have time.

Telesales: Otherwise, are you free after work in the evening, or when are you free? what do you think?

Guest: Let's talk about it when I'm free.

Telesales: OK, I'll contact you in a few days, OK?

Telesales: Otherwise, are you free after work in the evening, or when are you free? what do you think?

Guest: I have two hours tomorrow afternoon.

Telesales: Then I'll talk to you tomorrow afternoon. About what time in the afternoon? Where is it?

Second, about the decoration price

The area used for decoration is the interior construction area, not the construction area, so when the customer tells you how many square meters the house is, ask clearly whether it is the construction area or the interior construction area.

Generally speaking, the labor cost is calculated according to the project, not according to the room area. For the mid-range modern style, the living room is tiled and the bedroom is paved with solid wood floors.

Q: How much does it cost to build my house?

Answer 1: "The materials, things and techniques used in each house are different, depending on your design scheme and materials."

Answer 2: "For example, the same set of three rooms is different from Chinese and European styles if it is modern. In general, we still have to finalize the design plan to know how much it will cost to decorate this house. "

Q: I am a modern style and medium-grade material, so according to the house you made before, how much is it?

Answer: What is the area of your house?

General customers will tell you an approximate area, such as 120 square meters. Then you have to ask whether this is the building area or the indoor area. If it is the building area, ask the customer whether the building is a high-rise building with elevators, a small high-rise building or a multi-storey building without elevators. Because the occupancy rate of buildings with elevators is different from that without elevators. Generally, the occupancy rate of elevators is about 80-85%, and the occupancy rate of elevators is 85-90%. Therefore, if it is with an elevator, the interior area can be calculated according to 80% of the construction area; If it is a multi-storey building without elevators, then the room rate will be calculated according to 85%.

When calculating the interior construction area according to the occupancy rate, for example, the interior area is 100 square meter, you can tell the customer that we have two forms: all-inclusive and semi-inclusive. When the customer knows an approximate price, you can tell the customer according to the summary table of the site renovated by the company, which community is currently building a house with the same area as him, and what is the half-price package.

Third, the time of calling.

1, three do not play

Not in the morning, not at night, not at dinner.

Old customers can call back before 9 pm.

Don't call new customers after work.

Otherwise, it will be regarded as telephone harassment.

2, three must play

After work 1 hour, before work at noon, before work in the afternoon.

I will be busy when I first go to work, so it is not suitable for making phone calls.

1 hour later, the work arrangement is almost complete.

So you can fight.

Most people are restless before work.

Time is also difficult.

So making a phone call can just relieve loneliness.

Introduction to telemarketing speech for decoration II. Most of the first contact with telemarketing, we hung up without saying a few words.

like this

Telesalesman: Hello, Mr. Wang, I'm XX. .....

Owner Mr. Wang: No need ... (hangs up)

So the first comparison led us to add WeChat.

Brother Wang, I didn't ask you to fix the decoration. Decoration is a big deal. Many owners come to know first. what do you think? I add you WeChat, so you don't have to worry that I won't advertise indiscriminately, because I don't like it either. My circle of friends will provide our community with decoration cases, decoration knowledge and preferential activities. Contact me if you need anything, okay? ……

Other objections, if you can't communicate with the owner, immediately guide to add WeChat.

How do you know my phone number?

-I learned from my friend that you happen to have a house decorated (my friend bought a house there, too)

-You're a celebrity.

(immediately change the subject), I'm calling to tell you a good news: ..........

Haven't taken the house yet

You're right. Many owners think the same way. In fact, decoration is the same as buying a house. Didn't you buy your house before it was built? The decoration is the same.

-decoration is also a big deal. Come and learn more about it, and you will understand later. The decoration company dare not cut corners here!

-waiting to see the house, then materials and labor have gone up. In case of busy work and going to see the decoration, I don't have much time to take care of the decoration company, and then I made a hasty decision. After the renovation, you found that it was an irresponsible company. You have to thank you. After all, the house is yours, and you live with your family! You must pay more attention, so that you can live comfortably and safely later!

Book it in another house.

-You don't just watch one company decorate. Just as usual, shop around, compare prices, materials, construction technology and services, and understand the company's reputation. This is the most favorable activity ever. Come and have a look, you will be surprised.

I can't get through elsewhere.

-Pay attention to your health and drink plenty of water when you go out. It's a pity that you can't come to such a good event. Do you think it's okay? I will add you to WeChat and send you the information of the activity. This activity is the most favorable in history, so you can ask your family to come and learn about it.

have no time

Your time is so precious that professional work should be entrusted to a professional team. We have been working in the local area for 10 years, and this time we will launch ... make sure you are glad you came. ...

You are too busy. Why don't you fix a time and come again next time? I will prepare the floor plan of our home in advance, as well as related pictures, or come off work at night. As long as you are willing to come, we will arrange for the designer to wait for you in the company, no matter how late. In this case, you won't delay the working time during the day. You know such a good activity, and I'm sure you'll thank me.

I'm not interested.

Yes, if I don't know clearly, I will be equally uninterested. Just now, I talked to Mr. Li in your community. At first, he said he was not interested, but after listening to my explanation for a minute, he immediately signed up and said he wanted several colleagues from his unit to come over together. Look at this. I'll add you to WeChat and send you the activity link, okay?

Be busy

This is the most favorable activity ever, and the opportunity is very rare. Do you think I should call you in the afternoon or in the evening? (Call back in half an hour or an hour)

The event manager doesn't want to go.

-This is the most favorable activity in history. Many owners in our community will come, and the sites are free, mainly because our company has been established for n years, and then we have done such a grateful feedback activity. Since you are invited to come, we won't let you come for nothing. We have been preparing for this activity for a month, and the designer has prepared all the apartment types in your community, as well as related renderings, including apartment type analysis. There is a "Gathering Live Experience" activity on site. Our project managers are all one-on-one consultants. You can come with decoration problems, see and listen to the current decoration market, and prepare for your later decoration! And there are many preferential activities on the spot.

I'll think it over.

All right, think about it. I can understand that. After all, the decoration industry is a major event, but I would like to ask, what are your main considerations?

In fact, choosing a decoration company depends on three aspects. First, the design scheme must be suitable for your lifestyle. Second, the construction quality should be excellent and the materials should be environmentally friendly. Third, the price must be reasonable and affordable. Are you right? In this design area, we have launched a lineup of luxury designers, and the first-line designers are in the event site, bringing the latest and most comprehensive fashion decoration concept. Communicate one-on-one and sketch the most suitable home for yourself. In the field of construction quality, we will carry out "assembly site experience" activities on site to let you know the construction details clearly. Company 10 anniversary, you can rest assured of the construction quality. For preferential treatment, we will collect 100 sets of model houses at the event site and decorate them at the cost price; There are also free tickets and a set of eight kitchen knives. And there are 8800 yuan to manage the' materials' fund, so that you can buy the necessary materials for decoration and reduce your decoration budget; At the same time, 1 1 first-line building materials brand has been added this time, which makes it easy for you to buy brand building materials far below the market price. The preferential strength is the biggest one. So you must come and know about it. Do you think you came by yourself? Or with your family?

……

Introduction to decoration telemarketing III. Is this Mr. XX? If you know your full name, call it your full name.

I'm from Guilin Top Ten Design Society. My surname is Hu. Mr. (Ms.) XX is like this. I'm calling you, but I have great information to share with you, that is, this Sunday morning 10 to 6 pm. We will invite 80 owners who want to decorate to participate in a consultation meeting on home improvement design (if impatient, just say, what stage has your home been decorated? )

Speak slowly and naturally, don't speak too fast, there is no pause, I believe he won't hang up.

There will be many senior designers on site to answer all kinds of decoration questions you will encounter. Will you come with your family or by yourself?

A. Customer's answer: Prepare to decorate (interested in the activity, ask about the specific time and address).

Operator: OK, I'll text you the specific time and address later, and I'll reserve a seat for you in advance, because there will be more people at this time. You'd better bring the floor plan of the house before you come. You are welcome to attend.

B. The customer replied: I don't plan to decorate first (maybe I'm busy, or I really don't have this plan in the near future).

Operator:

(1) Are you going to live by yourself or rent it out? (Know as much about customers as possible)

Ok, sorry to bother you, thank you, goodbye (call again another day)

C. the customer replied: no time, busy.

Operator: Never mind. Knowing in advance is of great help to your future decoration, and this consultation will be a rare opportunity! Or leave QQ to send some activity content or renderings.

D. The customer hangs up.

Send an invitation message and try again another day.