Why can't I find an order in JD.COM? COM？

Why can't I find an order from JD.COM?

Maybe you deleted the order by mistake, and you can resume it in the personal center order on the PC webpage within a certain period of time (for example, 30 days)? ), contact JD.COM Mall hotline 9506 18 to resume ordering.

Because the platform stipulates that it is not allowed to disclose user information, it is difficult for you to contact the merchant when logging in to other accounts, and the merchant can only rely on the order of the current account. (But if you delete the order, it won't cause the merchants to lose sight of your order information in the background.

Contact JD.COM Mall hotline 9506 18 directly, provide the payee's mobile phone number and provide the customer service with the verification code, which can prove that you are indeed the payee and/or the account holder. Explain the situation and see how to deal with the telephone customer service.

Contact the hotline by the way. You have to talk to intelligent voice before you can transfer to human customer service.