What's the number of 955 15?

955 15 is the customer service number of Union Life.

Union Life Insurance is a national insurance company with nearly 80,000 salesmen, 27 branches and more than 500 branches, with total assets of more than 80 billion yuan.

He Zhong Life has invested in companies such as He Zhong Property Insurance, He Zhong Asset Management, American Gold, and more than 60 domestic and foreign pension institutions to provide customers with comprehensive services covering insurance, asset management, internet finance, pension and other fields.

Extended data:

Functions of 955 15:

1. Self-service processing without application

Customers can handle telephone change, notification delivery mode change, aviation insurance surrender, invoice application and other services through IVR self-service, eliminating the tedious counter application and manual entry waiting. The customer only needs to input the change information according to the voice prompt, and someone will check with the customer before the formal change to ensure the accuracy of the information.

2. Self-service query without waiting

IVR provides a variety of self-help inquiries, including policy information, payment status, contact information of salesmen, progress of reporting claims, bonus/survival fund/universal account, etc. Customers can inquire by themselves without manual work, and VIP customers/excellent salesmen can apply for SMS to send the inquiry content to their mobile phones with one click, which is convenient and quick.

You can leave a message and call back when you are busy.

If the customer calls 955 15 for manual service and waits in line for more than 30 seconds, the system will warmly remind the customer whether to leave a message and record it, and the customer service specialist will call the customer back later to avoid the customer waiting too long or calling many times, so it is more intimate to call back voluntarily.

4. Intelligent identification of incoming calls

The new version of IVR will intelligently identify the identity of customers (VIP customers/ordinary customers/excellent salesmen/ordinary salesmen/visitors) according to the calling number, and broadcast different voice menus according to different identities.

If you enter artificial intelligence to identify customers, customer service staff can immediately locate customers, check their policy information and historical call records, predict customers' problems and speed up service efficiency. So, if you want to serve people faster, whether you are a customer or a salesman, please call with the number reserved by the system ~

5.VIP customer-specific services

VIP customers call 955 15 to avoid broadcasting the self-service voice menu. By default, direct priority is given to manual operation. When multiple customers join the line at the same time and multiple customers queue up, VIP customers will give priority to manually join the line, showing VIP customers' privileges.

6, excellent salesman exclusive service

Pinyou salesmen can help customers handle security through IVR (currently, the way of sending customer notifications is supported to change), and at the same time, Pinyou salesmen themselves and their customers can enjoy the priority of manual entry, so that the Excellence of salesmen can benefit customers.

References:

Union life official website-customer service center