What should I do if I don't reply to the message when I talk to Taobao customer service?

If I send a message to Taobao customer service, he never replies. If I have something urgent, I will continue to send him a message and try to get him to reply to me as soon as he has time. If I am not in a hurry, I will wait patiently for him to reply to me the same day or the next day.

First, keep sending messages to remind him. I went to Taobao customer service right after graduating from college, so I know that every store pays close attention to the news sent by buyers. The score of each store is very important. Whether to reply to everyone at the first time is also the scope of the store's assessment, so merchants will definitely reply to everyone at the first time when they have time. If I keep sending messages to the store and he doesn't reply, it may be that their customer service is busy or they are dealing with other things and don't look at the computer. If I have a particularly strong desire to buy this product and can't solve my doubts, I will keep sending him messages, so that when he looks at the computer, the first thing he sees is my message, and I will wait for a reply.

Second, if you don't reply for too long, go to another store to buy it. If Taobao customer service doesn't reply to me after three hours, then I will directly refund the purchased goods and buy them in other stores. If it's a product I haven't ordered yet, I won't continue to buy it at their home. I will choose to go to other more efficient shops. Because it is very rare not to reply for several hours, if the customer service doesn't reply all the time, it can only prove that their work efficiency is very low and they don't respect customers. Even if we buy such a store, the delivery time is very long and the after-sales treatment is very troublesome, so I won't choose such a store.

There are many Taobao shops now, and there may be hundreds of shops selling the same category. We don't need to spend too much time on customer service in one shop. If the other party doesn't reply to us, then we can go to someone else's house to buy it.