Distance between residential buildings and parking spaces in residential quarters

First, the basic situation of Nantong property management.

Nantong began to introduce property management from 1994. For more than ten years, under the correct leadership of the Municipal Party Committee and the supervision and guidance of the Municipal People's Congress, with the joint efforts of the municipal government, relevant departments and the people of the whole city, Nantong's property management has developed steadily. At present, there are 243 property service enterprises in the city, with about 800 service projects, with a property scale of more than 37 million square meters and nearly 20,000 employees. There are 5 national property management demonstration projects, 5 national excellent projects and 23 provincial excellent projects. There are 62 excellent projects at the municipal level, and property management has become a new industry closely related to the people's life and work, which plays an increasingly important role in expanding employment, residents' consumption, maintaining the safety of housing use, improving the living environment, building a harmonious community and upgrading the city's taste.

In recent years, in order to promote the healthy and orderly development of property management and the continuous improvement of urban civilization, the municipal government attaches great importance to property management, and the leaders in charge have repeatedly gone deep into grass-roots units, communities and residential quarters to conduct on-site work, and conducted special studies on property management for many times. The municipal government executive meeting also conducted in-depth research and discussion on property management. Through the active guidance of the government, strengthening industry supervision and cultivating standardized market, Nantong's property management has made some gratifying achievements. At the same time, Nantong attaches great importance to the development and innovation of property management. In recent years, in view of the new situation, new ideas and methods have been continuously explored, and many effective measures have been taken through pilot, trial and popularization, and good results have been achieved.

(a) conscientiously implement the "Regulations" on property management, and constantly improve the property management policy system. In recent years, according to the relevant laws and regulations of the state and Jiangsu Province, Nantong City has formulated a number of normative documents on property management, focusing on cultivating the competitive market of property management, standardizing the main behavior and promoting harmonious construction, gradually guiding the healthy and orderly development of the property management market, and constructing a new mechanism of administrative supervision on property management. Through the guidance and standardization, Nantong's early property management bidding system, owners' meeting operation system, property service assessment system, maintenance fund management system, and property management housing implementation system have been continuously strengthened, laying a good foundation for safeguarding owners' property rights and cultivating a healthy property management market.

(two) vigorously carry out policy propaganda and support, and strive to create a good atmosphere conducive to the development of property management. Over the years, Nantong City has publicized property management through various publicity and consultation activities in various channels, ways and angles, which has gradually made this new thing deeply rooted in people's hearts and become a household name. At the same time of publicity, the government also actively supports and guides the transformation of old communities; Piloting quasi-property management; Explore the pilot activities of building harmonious residential quarters in urban areas, and strive to form a four-in-one joint network of communities, streets, districts and cities. The Ministry of Construction introduced and exchanged the experience of "Nantong exploring a new mode of property management"; In order to solve the problem of "difficulty in collecting fees", at the beginning of this year, under the impetus of the leaders in charge of the municipal government, the Municipal Organs Working Committee and other four departments jointly issued an initiative to ask party member cadres to take the lead in paying fees, which played a good demonstration role.

(3) Actively cultivate and standardize the property management market and maintain a good competitive order of property management. Since 1997, Nantong City has been exploring the pre-property management bidding, and nearly 100 projects such as Chunhui Garden and Xincheng Community have implemented pre-property management through bidding. Since 2006, Nantong City has taken the lead in implementing the policy of "separation of construction and management" in the country, focused on cultivating and standardizing the property management market, and effectively formed a two-way selection mechanism for property management. At present, Nantong 100% qualified newly-built properties have been managed through public bidding, with nearly 100 members of the bid evaluation expert database, which is in a leading position in the province and even the whole country. The experience of "Nantong city promoting the bidding of early property management" has been popularized by the Ministry of Construction.

(four) actively guide and standardize the organization and construction of the owners' committee, and the awareness of owners' autonomy is gradually enhanced. At present, Nantong has established more than 300 owners' committees, and there are more than 60 owners' committees in urban areas. The penetration rate of owners' committees is at the leading level in the province. At the same time, in recent years, Nantong city has continuously strengthened the construction of owners' committees by organizing members of owners' committees to train and study, going out for exchanges, coordinating and improving the office environment of owners' committees, and subsidizing office expenses for larger owners' committees. Since last year, in accordance with the requirements of the newly revised property management regulations, neighborhood offices, communities and grass-roots party organizations have given in-depth guidance and supervision to the work of the owners' committee, further playing an effective role as the main body of the property management market.

(5) Constantly standardize the operation behavior of property service enterprises and gradually improve the overall quality of the industry. In the management of property management industry for many years, Nantong has constantly summed up its experience and adopted a number of measures to promote the continuous standardization of property service behavior and gradually improve the overall quality of the industry, such as: strengthening the qualification management of property service enterprises according to law and standardizing market access; Strengthen daily supervision and assessment, and gradually establish corporate reputation files; Strengthen business training to effectively improve the professional quality and management level of employees; Guide the work of industry associations and strengthen industry self-discipline; Actively carry out merit appraisal, set a typical example, and promote enterprises to improve service level and service grade.

(six) gradually improve the management and use system of property special maintenance funds to protect the legitimate rights and interests of owners. In recent years, the collection, management and use of Nantong property special maintenance funds have been standardized, and the restraint mechanism has gradually formed. Since 2002, the standards and methods for depositing special maintenance funds in urban areas have been standardized; Standardize the use procedures of special maintenance funds to ensure that the interests of owners are not infringed. At the beginning of this year, the Ministry of Construction also popularized the experience of Nantong special maintenance fund supervision. Since the beginning of this year, Nantong has further improved the management measures of special maintenance funds according to the new measures of the Ministry of Construction and the Ministry of Finance. Establish a special management organization; Investigate and select special account management banks to implement electronic account management.

In the course of more than ten years' development, although Nantong's property management has made some achievements, like many other places, there are some contradictions and problems in the property management of residential quarters, which are mainly manifested in the following four aspects: First, the owners' sense of autonomy and consumption has not been fully formed, the charging standard and collection rate of property services are low, and property enterprises are difficult to operate; Second, the property management system is not perfect, the owners' congress and owners' committee are not responsible enough, and the mechanism of building a harmonious community among neighborhood committees, owners' committees and property service enterprises is not fully established; Third, the infrastructure of some residential quarters is not matched, the delivery and takeover are not in place, and there are problems such as "parking difficulties", residents destroying greening and illegal construction, which plague property management and hinder the improvement of property service quality, especially in old quarters; Fourth, the overall level of property services is not high, the qualifications of enterprises are low, and the general quality of employees is not high, which restricts the sustainable development of the property management industry.

Second, measures and programs to strengthen urban residential property management

In view of the practical problems existing in the property management of residential quarters in Nantong City, Nantong City recently issued the Opinions of the Municipal Government on Further Strengthening the Property Management of Urban Communities, which further attaches great importance to the property management of residential quarters and regards this work as a systematic project and a window project related to people's livelihood. We will thoroughly implement the "Scientific Outlook on Development" and strive to build a "harmonious society". Combined with the development status of Nantong property management, starting with the improvement of property management system and mechanism, we actively explore innovative measures to solve the hot and difficult problems concerned by the masses, and promote the effective solution of this hot issue of social concern and people's concern.

(A) increase publicity, strengthen the guidance of public opinion, and create a good atmosphere for the development of property management. Use all kinds of publicity media to publicize the Property Management Regulations, Property Law and other laws and regulations and the newly issued work opinions of the municipal government in an easy-to-understand way. Do a good job in targeted publicity for owners, owners' committees and property service enterprises, strengthen the guidance of public opinion, and guide the general public to establish a correct consumption concept, distinguish responsibilities, and safeguard rights according to law; Strengthen the service awareness of property service enterprises, do everything possible to improve service methods and improve service quality; Strengthen the owner's participation consciousness, manage independently as the owner, and consciously safeguard the rights and interests of all owners; Mobilize all sectors of society to support and promote the development of property management, especially party and government organs, enterprises and institutions at all levels to educate cadres and workers to actively participate in the construction of harmonious and civilized communities.

(2) Strengthen the organization and leadership, improve the management network, and form a good situation of linkage from top to bottom and joint management. Further strengthen organizational leadership, establish and improve the management network, and build an efficient new property management system. Improve the working system of "supervision and management of municipal real estate departments, territorial responsibility of district governments (administrative committees), specific organizations of streets (towns), assistance of community neighborhood committees, and close cooperation of relevant functional departments", and form a working mechanism of "top-down overall linkage and social management" to promote the city's property management; Establish the joint meeting of city property management and the leading group system of district property management, improve the street (township) and community management network, strengthen organizational leadership, and coordinate and promote compartmentalization cooperation; Further improve the acceptance, handover and property management filing system of residential quarters, and improve the joint working mechanism of property service complaint acceptance, dispute mediation and law enforcement supervision; Strengthen the responsibility system of urban management, strengthen departmental cooperation, improve the efficiency of administrative law enforcement, promptly and severely investigate and deal with all kinds of illegal acts in residential areas according to law, and create a good external environment for property management.

(3) Differentiate the situation of residential areas, implement classified guidance, and reasonably determine the management mode of residential property services. According to the multi-level, complex and diverse specific conditions and characteristics of community property management, we should implement the development idea of paying equal attention to hierarchical services and basic services in community property management, actively promote and improve market-oriented, professional and standardized management, and reasonably determine the management mode and organizational form of property services. Newly built ordinary commercial housing residential quarters, and fully implement market-oriented hierarchical property service management; Old residential quarters, combined with environmental improvement, gradually solve the problem of supporting infrastructure, and improve the management of property services accordingly; Newly-built low-rent demolition and resettlement houses, affordable commercial housing and other residential quarters, and the early property services are managed by streets (towns) and community organizations, creating conditions to gradually implement market-oriented property management; If the realty service enterprise in the residential area withdraws or terminates its service, and it is temporarily unable to implement the realty management, the street (township) where it is located shall coordinate the implementation of the temporary realty service management and establish an emergency mechanism.

(4) Improve infrastructure, intensify work and create favorable conditions for property management. Implement the basic conditions, establish and improve the owner autonomy system, and introduce property management into the track of benign development. Further improve the construction of property supporting facilities, create a good foundation for property management, and build public rental housing for new residential projects in accordance with national norms and standards. All departments should check at all levels and strengthen guidance and supervision; Intensify the environmental improvement of old residential quarters, and gradually solve the outstanding problems of supporting infrastructure in residential quarters in combination with environmental improvement. Further standardize the management of special maintenance funds, strengthen departmental linkage, mutual supervision and coordination, and earnestly safeguard the interests of owners' property rights. Further enhance the self-management ability of owners, and adopt the methods of government guidance, party and government guidance and social supervision to effectively guide owners' self-management and give full play to the role of owners' committees.

(5) standardize the charging mechanism, gradually solve difficult problems, and promote the virtuous circle development of property management. The difficulty in charging property services is a national and industrial problem, which cannot be achieved overnight. We should constantly sum up experience in practice, institutionalize the methods we have adopted, innovate constantly, and gradually solve this problem. Through government departments to determine the level of property services and charging guidance standards, establish a contract binding mechanism, properly handle the problems left over from construction or property service disputes, standardize the behavior of all parties, and strengthen administrative supervision. Take measures to effectively solve the problem of refusal to pay and default, continue to play the exemplary leading role of public servants in building a harmonious community, and improve the responsibility mechanism of party and government organizations at all levels. Improve housing security measures, solve the problem of property management consumption of low-income people, and establish a "hematopoietic" mechanism for property management in affordable residential quarters by building property management houses to ensure basic property services in the quarters; Improve housing security measures and give appropriate subsidies to property service fees of low-income poor families. Explore the centralized charging system, and actively explore the pilot of centralized charging system for basic property services such as cleaning, greening, security and other public services for old residential quarters, affordable residential quarters and other property service enterprises that quit halfway, so as to ensure the normal operation of the most basic property management and maintain the public order of the community.

(six) to strengthen supervision and management, strengthen industry self-discipline, and effectively improve the quality of property services, improve the satisfaction of the masses. Cities, districts, streets and communities will further strengthen the supervision and management of the property service industry, constantly improve the service level of property management and standardize the service standards of enterprises. Strengthen the management of the qualification of property service enterprises and the bidding activities of property services according to law, and standardize the market access of property management; City, district, street, community joint organizations regularly check and evaluate the quality of property services, build a digital and networked supervision platform, and strengthen the daily supervision of property service enterprises; If a realty service enterprise withdraws or terminates its service, it shall supervise and guide the handover and liquidation audit, strengthen the supervision and management of all the properties owned by the owners, and improve the withdrawal mechanism of realty service; Actively promote the performance bond system of property service enterprises, give full play to the industry self-discipline role of the association, continue to carry out business training and merit appraisal activities, and promote the continuous improvement of the overall level of the property management industry.