I applied for the mobile phone of Xunlei member to send text messages, but I didn't get a reply.

1. You can enter the Thunder Value-added Service Payment Center and click on the monthly subscription of mobile phone to see if your mobile phone is in the area that supports monthly subscription.

2. You can check whether your mobile phone has a firewall or antivirus software installed, or your mobile phone has a signature, which blocks short messages. I suggest you quit this kind of software and try again.

3. You can check your mobile phone signal and ask your mobile phone operator whether the port of value-added service 10663355 is blocked.

4. If all the above conditions are normal, it is suggested that you change the time period for customization, or insert your mobile phone card into another mobile phone to send short messages.

Thank you for your support of Thunder!

For more questions, please ask thunder network Platform.