What’s the deal with the 5 yuan dispatch fee for Hello Bicycle?

Hello bikes that exceed the service area will be charged an additional 5 yuan dispatch fee. Harrow Bike staff responded that if you ride beyond the Harrow Bike service area to return your bike, you will need to pay a 5 yuan dispatch fee, which will be refunded after you ride back to the service area.

In order to standardize user riding, reduce the rate of bicycle loss and abandonment, and ensure that the most shared value is fully realized within the limited number of vehicles, electric fences have been launched in the Shenzhen area to delineate the number of bicycles. Operations area. At the same time as the system went online, a reminder was set on the app. When users open the app before using the car, they can see the penalty reminder about the operation area. Clicking on the reminder can view the entire operation area and detailed penalty rules.

Extended information:

Service scope:

First, if the user rides the vehicle out of the service area, locks and returns the vehicle, 5 yuan will be deducted. dispatch fee, and will receive a SMS reminder for the deduction (some users’ mobile phones will be intercepted by the system).

Second, if users who have had their fees deducted, as long as they ride their bikes from outside the service area back to the service area within 24 hours, lock and return the bike, the system will automatically refund the previously deducted fees.

Third, if the user accidentally rides the bicycle outside the service area, don’t be nervous. You only need to ride the bicycle back to the service area and lock it, and no additional fees will be charged.

Fourth, if there is a positioning deviation that causes the user to be mistakenly charged when returning the car in the "marginal" area, please keep the relevant picture evidence and positioning information, contact customer service in time, and the relevant fees can be refunded. .

Weifang Dazhong.com-Weifang Hello bike will be charged a dispatch fee of RMB 5 if it exceeds the service area