I want to ask: how to complain about mobile phone bills and SMS fraud?

Call 1860 to complain about SP operators. If the operator politely refuses, remember to be tough and complain many times. See below for specific operations!

1, basic complaint

Make sure that you have been hacked by sp before complaining, and then call 1860 to check the phone bill. At this time, you should pretend to be surprised: "Wow! Which sp is so black-hearted! What service is it! Why didn't my dream network appear! And you sent four zeros to 18620 1, 186202, 186203 and said you didn't order any business? ! "Hey hey ... then the phone will ask you questions. When you state your reasons, you should insist that you didn't order this service. You should be well-founded, with a tough attitude and a tough tone. It doesn't hurt to say a few rude words occasionally when you are excited, so that you will feel that your emotional excitement has indeed been hacked and wronged! Hey, hey … this is the first step …

Then the phone may record it, or it may give you an sp call and you say, "No! His stupid service is only five dollars! I called him more than that! You won't understand it for half an hour! Who will pay the phone bill! " At this time, Mobile may give you another sp's 800 toll-free number, but you still have to refuse. (Don't negotiate with sp easily unless the claim amount is huge or you are sure to win the case. In this way, mobile can only "greet" sp directly, and you also require a 24-hour reply, but the normal efficiency is that a simple complaint will be answered within 24 hours, which usually takes 5 working days (excluding holidays) or even longer, because of mobile.

Step 3: When the mobile gives you the results, if the situation is true, it will generally be refunded, but only one prize can be refunded, that is, twice the refund. If ten times refund is unrealistic, you can only find sp directly. In another case, there is no refund for mobile, saying that you ordered the service yourself. Hehe ... What should I do? Look at the next section ...

Step 2 escalate the complaint

Nowadays, mobile charging is becoming more and more transparent. Some sp's "black-hearted" practices engage in automatic ordering on the website connection, which is similar to Monternet Home now. Although it is a free service, it will appear in "My Mobile Monternet" as long as it is a little bit. To determine whether a service must be subscribed, you must have Mobile check the GPRS routing of your card. There are three steps to order the service normally: click on a column of Monternet to display the free trial page, click on a column of the free page to display the ordering interface, and then click. Every click and move will have a URL record and a traffic record.

Hehe …sp usually orders food automatically only one or two steps or even directly. Once the menu is opened, it will appear a black screen for about two or three seconds, or simply browse and click (especially free service, free today does not mean free tomorrow, so don't expect sp to inform you that the free period is up). It's very important to check the route, but the workload is heavy. It's better to explain that Monternet didn't display this service. Send a text message to 1862, saying that you didn't subscribe to any service, which proves that you didn't subscribe to this service. This is pure sp arbitrary charges.

3, rogue complaints

Due to the lack of user supervision system in mobile survey, we are reasonable and may not be able to do whatever we want. At this time, we have to complain in a special way. There are so many mobile users that we go up and make trouble every day. If you don't bother them for a month, they will get bored! There is also an appropriate targeted attack on operators, which is also an option to be considered. Mobile phone bill is virtual currency … For them, there is no difference between one thousand and one hundred … Hehe …

4. Fraud complaints

This mainly refers to SMS or MMS services, such as sp sending you a message "Hello! Your friend sent you a multimedia message. Due to network reasons, your mobile phone is temporarily unavailable, please reply to mm to get it back. " After receiving this kind of similar message, you should keep the content of the message, then call 1860 to complain about fraud, harassment and illegal propaganda, and then ask for compensation for the phone bill (I only ask 10 yuan, success. After all, there is no deduction. It is not good for a lion to speak. If sp refuses to accept you, threaten to reply to SMS, and then deduct the money and submit SMS to the Ministry of Information Industry (accepted in gov.cn, China TCC outlet) to report fraud, demanding compensation of 100 yuan (remember, it's just a threat. If you are not confident or sure of winning, you'd better not reply to the message, but it depends on whether the email is sent to sp) ... Hehe ... Please pay attention to my other posts "MMS fraud" and "dating fraud" for details. ...

4. Supplementary complaints-

Headquarters supervision telephone number 0 106360 1860

Consumer Council1231063601860

Consumer Council 123 15

Ministry of Information Industry 0 10 12300

The above departments are all mobile supervision departments. Although there is suspicion of belonging to one's own family, complaints will always give mobile a little pressure, which can be used as a necessary auxiliary means, although it will eventually solve the problem.

Finally, pay attention to a few details: 70% of successful complaints depend on local mobile, and some mobile will deliberately shirk in order to reduce the complaint rate. 1860 at least half of the responsibility is to send users away, that is, push them if they can. There is also a complaint about sp compulsory opening 1860.