What if Ctrip shows that the flight is cancelled but does not receive the email?

Ctrip showed that the flight was cancelled but no mail was received. This should be done as follows:

1. Flight cancellation means that the scheduled flight stops and at least one seat of the flight is reserved. If the flight is cancelled, the airline will contact the ticket office and ask the ticket office to inform the passengers whether it is necessary to change other flights on the same day or the next day. The specific flight changes depend on the local weather and flight attendance.

2. When the flight is delayed or cancelled, the airline shall promptly notify the passengers of the flight delay or cancellation. If there is no purchase delay insurance, you may only get the ticket purchase cost. If the domestic flight is delayed for more than 4 hours due to the airline's own reasons, you need to give financial compensation to the passengers. If you buy delay insurance, you can make compensation directly according to the insurance, you can contact the airline staff and relevant departments for compensation, or you can claim compensation through litigation.