How can I track the location of my mobile phone if I lose it?

If the vivo phone is accidentally lost, you can use the "Find Device" function to try to locate and lock the device to retrieve it, or try to back up and clear the device data to protect the personal information.

Tips

If the device is not turned on for networking, or the "find device" function is not turned on, it is recommended to contact the police for help as soon as possible, and call the operator to report the loss of the mobile phone number and freeze or unbind the account information such as bank card, WeChat and Alipay in time to avoid personal property losses.

when using "find device", the lost device needs to meet the following conditions:

1. The lost device needs to log in to the vivo account and turn on the "find device" function

2. The lost device is in the power-on state

3. The lost device has been connected to the data network or WLAN network

If the lost device has logged in to the vivo account and the "find device" has not been turned on? Function, you can try to turn on the "find device" function remotely.

The function of finding device remotely can only be turned on if the following conditions are met at the same time:

1. For security reasons, it is necessary to verify the screen lock password of the device remotely turned on (if the device does not have a screen lock password, remote turn-on search is not supported).

2. The equipment needs to be in a networked and communicable state. When the turned-on equipment is not networked or the network condition is poor, the remote turn-on command cannot be issued normally; If a SIM card is inserted into the lost device, please enter the SIM card number in the lost device according to the prompt on the operating device page, and issue an instruction through the SMS channel to try to turn on the device network switch; If the SIM card is not inserted into the lost device, it is recommended that you wait until the network of the device is restored before attempting to remotely turn it on.

operation method of "finding equipment"

1. Visit the website of "finding equipment"

Log in to official website, a vivo cloud service through a browser on a mobile phone, a Pad or a computer: select "finding equipment" to enter, and you must log in with the same password as the lost equipment.

2. locating equipment

1) when entering the "find equipment" page, select the equipment to be located in the equipment list, and the equipment position will be automatically located. After the device is successfully located, the page will display the location icon and the address information of the location.

2) click on the page? Icon, you can manually update the location information of the device.

3) if the corresponding lost device is logged into the vivo account and the function of finding the device is not turned on, in the "finding device-my device" list, slide down to find the machine whose account name is not turned on for finding the device, click Remote Turn on, verify the password of the vivo account and the lock screen password of the remote turn-on device, and try to turn it on remotely.

* Note: If there is no such device in the device list, it means that the lost device is not logged into the corresponding vivo account, so it is recommended to think carefully, otherwise the function will not be available; If the device shows offline or fails to locate, it may be in the state of being turned off or not connected to the network, which does not meet the condition of "finding the device".

3. Play the ringtone

When the location of the located device is close to you, you can click "Play the ringtone", and the device will ring at the maximum volume for 3 minutes, so that you can locate the device with the help of sound and help narrow down the scope of finding the device.

* Note: ① The bell will still play when the device is in silent mode or vibration mode. When operating "Play Ringtone", try to avoid remote operation function, so as to avoid the equipment running out of power or being turned off by others, resulting in the equipment being unable to locate. ② When ringing off the phone, you need to enter the password of vivo account or screen lock.

4. lost mode

after the lost mode is turned on, you can lock the device remotely. At the same time, your preset contact information and message will be displayed on the lock screen interface so that the pick-up can contact you. If someone tries to unlock the device, the front camera of the device will automatically take photos every time the password is incorrectly entered twice. You can click? View photos to get the photo content.

* Note: ① If the device supports and turns on the NFC function, when the device is in lost mode, the NFC function will be automatically disabled to prevent others from using your bus card and access card. ② The sub-functions in the lost mode are slightly different due to different models. Please refer to the actual display of the page for details.

5. Remote Card Locking

After the device enters the lost mode, you can turn on the Remote Card Locking in the lost mode interface, and remotely turn on the PIN verification for the SIM card inserted in the lost device. Restarting the device or plugging and unplugging the SIM card will require the PIN code verification to prevent others from using your SIM card to steal your information.

* Note: ① Only some models support the remote card locking function; ②PIN code belongs to the personal identification password of SIM card, which is a security measure to protect SIM card. When the PIN code is entered incorrectly for more than 3 times, the card will be automatically locked for protection. At this time, the SIM card needs to be unlocked with PUK code. Both PIN code and PUK code are provided by the operator. You can check the card opening information of the SIM card or contact the operator to obtain it.

the contact numbers of the four major operators in China are: 199 (China Radio and Television), 186 (China Mobile), 11 (China Unicom) and 1 (China Telecom), which can be dialed in time.

6. Back up data

With the "data backup" function, data that supports automatic synchronization, such as contacts, text messages and schedules, will be saved in the cloud at the same time. Log in to your vivo account on another vivo device to synchronize these data and reduce your data loss.

* note: after operating "data backup", you can click "instruction record" on the page to check whether the device executes the instruction, and log in to official website of vivo cloud service to check whether the data is successfully backed up. Only after the data backup of the lost device is successful can the cloud data be synchronized on other devices.

7. clear the device

if you confirm that the device has been lost, you can use the "clear the device" function to remotely delete all data on the device, so as to protect your privacy and prevent private data from being leaked.

* note: by operating "clear device", the device will clear all data and restore the factory settings, but it will not affect the data backed up by the cloud service. After successful cleaning, you will lose control of the device, and you cannot locate the device again, play the ringtone, set the lost mode, and so on. Operation cannot be undone after successful cleaning. Please operate carefully.

if you have more questions, you can enter vivo official website-my-online customer service-to input labor and consult online customer service feedback.