Netease mailbox forgot password malicious mobile phone information

Netease mailbox forgot the password and mobile phone number, and could not receive the verification code. What should I do? Hello! First of all, please confirm whether the entered mobile phone number is correct, and eliminate the situation that you cannot receive the verification code because of the wrong mobile phone number. If the number is correct, please check whether the verification code message is intercepted in the trash can, please open the trash can of the message, and then check whether there is a trustworthy verification code.