What is the process after the small court of idle fish arbitration?

I am the seller, and I want to remind the buyer of two points:

(1) The complete unpacking video was shot by a complete lossless courier; (2) When buying valuables, be sure to buy insured ones;

(3) Valuables should be inspected before signing.

The following is my event description:

Items for sale: Okubo and Masper cooperate to play the little devil crafts.

Event: After receiving the goods, the buyer directly applies for a refund on the grounds of the quality of the goods.

_ _ small court page format is as follows

_ _ Note: The seller cannot initiate a small court, but can only wait for the buyer's request to intervene.

procedure

Step 1: The buyer initiates a refund.

Step 2 Seller's Proof _ Rejection

Step 3 Buyer's Proof _ Apply for Customer Service Intervention (Small Court Appears)

Step 4: Buyers and sellers can state their own evidence in turn.

Step 5: 17 The judges vote, and the first party with 9 votes wins the trial.

After the sixth step, enter the audit according to the specific situation (audit judgment of idle fish manual customer service)

Individuals share the correct methods to deal with unreasonable returns;

(1) After receiving the buyer's request for a refund, don't get angry, don't swear in the chat box, handle it calmly, and negotiate with the offline in a civilized way. When I saw someone swearing, I was shot and lost.

(2) According to the buyer-seller rejection-buyer applying for a small court, enter the platform judgment stage and apply for a refund step by step;

(3) Small court messages can be left before the judge votes, and it is very important to pay attention to the evidence provided by the written description. It is very important for both sides to provide evidence. Don't cut off the screenshots casually, but cut off the pictures that can judge the facts;

Take me for example. I am the seller this time, and all my statements are based on the narrative _ screenshot I agreed with the buyer at that time. I mainly describe two aspects of the core issue, namely, insured price and express delivery check. The final statement should be the key to winning the case. I learned it in Zhihu's tutorial, and I modified it slightly according to my personal situation. It is said that the small court of idle fish is inclined to the buyer, but if the seller is really cheated, your statement is accurate and will not be lost in black and white.

(4) After applying for small court intervention about 1-2 hours, jurors begin to vote, and the first one who gets 9 votes can win the trial;

(5) Review: Not every case needs to be reviewed. Some cases will uphold the original judgment, while others will be overturned. However, most of those who won by 9:0 can uphold the original judgment and win the retrial. The seller will immediately receive the receipt notice, and the buyer will immediately get the right to return the goods and get a refund. The loser has no choice.

Lessons learned:

Seller: The resale page must clearly state your requirements, including guaranteed price, guaranteed price, no refund receipt, no refund receipt video, only out of the same city, and who will pay the postage.

Buyer: To sign for the unpacking video, you must start with the complete courier and take all the details of the goods; Buy fragile goods at the best possible price, and agree not to insure the price is to bear the loss yourself.

After this time, I understand:

Deliver valuables in the same city as far as possible. Whether the price is guaranteed or not should be agreed in advance. If the price is not guaranteed, who will bear the loss, it should be stated in writing. You should take detailed photos and videos of your products, leave as much evidence as possible from packaging to mailing, or find a non-family third party to prove, and leave as much digital evidence as possible.

Buying things is different from selling things. You must change your mind. Buy things as carefully as possible, and selling things means trying to think of the worst result. Sign similar contracts and agreements. There are many bad people in this world.

3. When you enter a small court, your personal statement must be detailed, and all the evidence that is most beneficial to you must be written, not just once.

Finally, I wish you a good second-hand resale, and you won't encounter such a bad heart as me. It is good for both sides to make an agreement in advance.

Supplement-Event Description:

At noon, the buyer asked me if the goods were there or not, and I answered them all. She said she could shoot them directly without looking at photos and videos. Because of my habitual buyer's thinking, I want to see everything before buying. Then I said I would take pictures of you after work at night, and then she said I would take pictures at night.

At about 7 pm, I was still eating and forgot to take pictures and sell things. When the news of idle fish was pushed, she asked me if I was there, so I took a video photo. Then I took photos and videos for her after eating, and showed her every detail. After reading it all, she said that she could take photos directly, and then negotiated on the express delivery. She said guaranteed price 15 yuan, and I said yes. Then, because she thought the insured price was too high. Then I said I wouldn't return it if there was any damage without insurance. She said that she would bear the damage by express delivery (as shown in Figure 2 and Figure 3), and then I chose to send it directly without insurance. If she said she wouldn't bear the loss without insurance, I certainly wouldn't mail it to her. I didn't trust to send it until I got her written promise.

On the way to work, the courier shows that I am still eating at night (fortunately, I have finished eating, otherwise I will be angry next). She sent me a lot of photos. First, she said that the foot of the product was reattached by my second glue. I said you were going to say it was re-glued. Please identify the glue used all over the product, and then she stopped talking. Later, I said, you have scratches on it, but not on the video. Then I said that you sent me the unpacking video, and there was no complete express bill in the unpacking video. I dismantled nearly 2000 dolls I loved, and I dismantled them violently. I unpacked for 4 minutes, and she unpacked 1 minute. I am really speechless. I just play with the tide with my hands. It is well known that products with bare hands will be oxidized, not to mention. Finally, I said, officially. She applied to a small court. Both sides stated that after 23: 00 in the evening, I won the case in the first instance at 9: 00 and entered the 24-hour review. At 9: 46 this morning, I won the audit and directly confirmed the goods by force.

First of all, I thank the idle fish for giving me a fair, just and legal trial result, but I am still very angry about this behavior.