Can I get a refund if my mobile phone is charged incorrectly?

If the prepaid phone bill is charged incorrectly, it will not be refunded.

1. Telephone charges are generally non-refundable, but if they are not charged by themselves, but by the service staff in the business hall, they can be refunded. If you charge the wrong phone bill, you can call or send a text message to the wrong phone number to discuss asking the other party to recharge your mobile phone number. But if the other party refuses to return it, it will be more difficult to return it.

2. If the other party doesn't want to retire, you can use the law to defend your rights, but it is generally more difficult to retire. One is self-charging, and the other is that the phone bill is often not high. The operation hall also has the obligation to protect the privacy of residents, so it is difficult to get the relevant information of the other party, even through legal procedures, so it is not easy to get it back, so the phone bill must be recharged carefully.

Telephone charges usually refer to the prepaid expenses of telephone calls. When the phone bill balance is insufficient, it will cause downtime, which will lead to the service provider unable to continue to provide services to users and the phone can not be used. Sometimes it also refers to the cost of telephone consumption, so telephone charges generally refer to prepaid or consumer expenses.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 7 Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.

Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety. Article 8 Consumers have the right to know the real situation of the commodities they buy or use or the services they receive.

Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services. Article 9 Consumers have the right to choose their own commodities or services.

Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.

Consumers have the right to compare, identify and choose their own goods or services.