What should I do if the takeaway is seriously overtime?

You can contact the platform customer service to solve it. Hungry, serious overtime usually depends on the problem of the delivery staff or the restaurant. Usually, if it is the problem of the delivery staff, the platform will punish the delivery staff through a fine, and then give the buyer a certain red envelope compensation.

If it is a restaurant problem, usually after the buyer complains, the customer service will warn the restaurant if he is hungry, and the buyer will also take some red envelope compensation methods.

Extended data

If your order arrives on time, the overtime red envelope will automatically arrive at the hungry account after the order is delivered overtime, and you don't need to apply for it yourself. Hungry? When users are hungry, they place an order and label it "Arrive on time".

If the delivery time exceeds the promised time, a red envelope with no threshold will be paid. If it is determined that the promised time is exceeded, the red envelope will be sent to the current account and will be notified by SMS. Everyone will get up to three red envelopes every day.