Why is calling customer service recorded? What is the real purpose of recording?

Customer service telephone recording system mainly has the following purposes:

1, there is telephone recording for external publicity, which can effectively avoid unreasonable customer troubles, because there is evidence of telephone recording, and we dare not mess around.

2. Telephone recording can provide more favorable call evidence when customers complain or argue, and can be used to prove who is right and who is wrong and which side the responsible party is on.

3, customer service telephone recording can supervise the working status of each agent, standardize the workflow, let employees make phone calls in a proper way and deal with problems seriously.

4. Good customer service telephone recording can be used as an example for other customer service learning and progress; Moreover, poor telephone recording can also be used as a case to let other customer service learn to prevent in advance and avoid repeating the same mistakes.

5. Telephone data statistics allow administrators to make statistical analysis of telephone business volume, seat workload, effective telephone volume and business type volume, obtain effective report information, and provide data support for work development direction. . .