Joke Collection Website - Blessing messages - In Taobao shop, the customer has agreed to refund, but has not confirmed it. How can I convey information to my customers?

In Taobao shop, the customer has agreed to refund, but has not confirmed it. How can I convey information to my customers?

Looking for the contact information of customers in Taobao backstage.

Generally, the seller will automatically return it after clicking OK, but if the other party does not confirm it, it will automatically confirm it after waiting for a period of time (3 days). This is the same as buying goods without manual confirmation, and it will be confirmed automatically.

If there are special circumstances, you can communicate with the app intermediary.