5 customer service personal work summaries

1. Model essay on personal work summary of customer service

In a blink of an eye, half the time has passed in 20xx. In this half year's work, I have earnestly abided by the rules and regulations of the station, strictly demanded myself in my work, actively participated in various activities organized by the department in my daily work, cooperated with my colleagues, helped each other, and carefully answered every passenger's phone. Although some small achievements have been made in the first half of the year, there are still many shortcomings in the work.

1, not good at summing up and thinking at work.

From the first day of work, I haven't developed the good habit of being good at summing up. I always feel that as long as I get off work, I will finish the task of the day and never sum up the shortcomings and gains in today's work.

2, work impatient, easy to be impetuous.

Engaged in customer service work 1 years. I face the same job every day. It is false to say that I am not tired. It seems easy to answer the phone. Actually, it's not that easy to do I must be patient enough. When you receive an unsatisfactory call, you should adjust your mentality in time to prepare for the next call.

3, there is inertia in the work, doing things carelessly, and there is no clear plan and clear goal at work. One day, the monk hit the bell, and the work could not be finished. There was always luck.

Half of the year 20xx has passed, and the work plan for the second half of the year is as follows:

1, strengthen the improvement of skills in business knowledge, take more records at ordinary times, improve the level of personal business knowledge, strengthen the promotion of business knowledge, and strive for everyone to become the business elite of the department.

2. The service attitude should be strengthened. When doing customer service, it is inevitable to face the accusations and criticisms of passengers, such as lack of classes, delays or problems in service quality, which often lead to a big fight among passengers. Faced with such a thing, our customer service staff should not only adjust their mentality and appease other passengers, but also safeguard the interests and image of the station, and finally win the hearts of passengers through good service.

3. Make suggestions for the station and put forward reasonable suggestions.

20xx years have passed halfway. The deficiencies in the first half of the year should be improved in the second half. No matter what you do, you should finish what you started, work with gratitude, realize your self-worth, make persistent efforts and be a better employee.

2. Customer service personal work summary model essay

A year passed in such a hurry. Looking back on the past year, as a customer service staff member of xx Company, in the past year, I went all out to complete various tasks of customer service work in my post, and I never forgot to make up my work through self-study after work, so that the work could be handled better.

Looking back on the past year, through the correct command of the leaders, we have also made outstanding achievements. Now, I summarize the work of this year as follows:

1. Strengthen your own management and working ability.

In this year's work, with the development and progress of the company, we also constantly improve our requirements in our work. As customer service staff, we are the first line of communication with customers! In the sales process of the company's products, do customers have any doubts, dissatisfaction or satisfactory thanks to our products and business? We should all receive customers with good state and service and solve various problems for customers.

To this end, we must constantly strengthen our own management and improve our own abilities and skills! After all, in the eyes of customers, our service represents the image of xx enterprise. Our every move affects the image of xx enterprise in customers' minds.

This year, under the arrangement of the leaders, we conducted a total of xx trainings! Every study makes us realize our own shortcomings and further strengthens our ability to improve ourselves at work!

2. Improve the service concept and attitude.

In addition to the constant pursuit of accidents at work, our thinking and service attitude are also constantly exercising! Because customer service is really a job that tests people's will. As a bridge between the company and customers, we will not be influenced by customers because of some unexpected problems! For example, in xx months or so, a customer should be angry at the delay in receiving the goods. And I know after asking that due to some minor accidents, the time is rarely extended. But for this reason, I have spent a lot of time to appease the customers' emotions. Even in the end, I was slightly affected. But I know it's not good. To this end, before the next work, I adjusted my status so that I can face the next customer in a good state. From this, we can see how important it is to have a firm attitude and a strong sense of service as a customer service! If I can't handle these problems well, then our image in the eyes of customers will plummet! This will become an irreversible scene and even affect future work!

In short, in this year's work, we are constantly expanding ourselves with the growth of the enterprise, so that we can make greater contributions to xx enterprise in our work!

3. Customer service personal work summary model essay

Although I haven't worked in X for a long time, I have learned a lot of new knowledge and technology, and I have come into contact with the work content that I didn't even think about before. All this is a challenge, a promotion and a growth for myself.

Looking back on my work in the past six months, I am mainly responsible for two aspects: one is the update of website content, and the other is the customer service of X. Because I haven't finished these two contents well, I am not very satisfied with my performance. Here is a detailed explanation of the completion of this work:

I. Personal Customer Management and Service

In order to show respect for vip members and enjoy what I think is a distinguished experience. In 20xx, our center has been adhering to the service concept of "communication starts from the heart". Each of our service personnel starts from the interests of customers, thinks about what customers think and is anxious for customers, and provides customers with various communication services, such as careful shutdown, free replacement of cards, free replacement of stk large-capacity cards, and helping customers win points. We try our best to serve our customers.

Combined with the work index of our company X, and based on the service principle of "people-oriented", we have implemented differentiated services such as door-to-door service and family service for major customers and important customers from the data at the beginning of the year to the customer satisfaction at the end of the year. We ask every account manager to patiently answer customers' questions about X communication, satisfactorily solve customers' problems in using X telephone, and provide various information services. The account manager will contact the customer regularly, and the customer can also keep in touch with the account manager by telephone, text message, door-to-door and other means. Customers can also make an appointment with the key account manager who provides services and ask for on-site service. On-site service includes: business acceptance, setting new business functions, presenting new business, solving complaints, and collecting X telephone charges.

In addition, combined with the strategic goal of "service and commerce", we always adhere to the corporate mission of "creating an infinite communication world and being the pillar of the information society" and constantly enhance the employees' "sense of crisis, urgency, mission and responsibility", which not only comprehensively improves the service quality, but also makes our center make great progress in the construction of corporate civilization.

Second, the retention rate of high-end customers.

In the current fierce market competition, high-end customers will become the next market target of our communication industry. In the "war" of high-end customers' market retention rate, only by deepening humanized and family-style quality service and improving business technology level can we gain the trust of many high-end customers. Last year's high-end retention rate, our center successfully completed the task assigned by the company.

Third, the management of outbound personnel.

Outbound personnel account for a certain proportion of our center's completion indicators. Targeted selection of target customers for telemarketing, reasonable design of service caliber and the joint efforts of all outbound personnel have played a great role in the promotion of new business and the overall improvement of incremental income of new business in the first half of the year. When outbound team members do market research, social investigation, service care and tap potential customers, their service quality represents the service image of our company, so we train outbound team members to master the company's indicators and business, standardize service terms, and cooperate closely with them professionally and flexibly. So that they can clearly and clearly deliver the information to the target customers at the first time. It is a bridge directly connecting customers and companies, so the service quality of outbound personnel directly affects customers. Outbound personnel further cultivate potential and competitive business, focusing on strengthening potential, service management and service personnel management.

Fourth, complaint handling.

In order to further improve customer satisfaction and maintain continuous service, in the first half of the year, major customer centers established a rapid response mechanism for customer complaints by strengthening complaint management based on customer value. First of all, optimize the complaint handling process, strengthen the back-office manager's support to the front-office account manager's complaint handling, set up a complaint hotline, and establish an emergency mechanism for direct intervention by management to shorten the time limit for complaint handling.

Secondly, strictly control the short message sending of group customers.

Thirdly, important and repeated complaints are directly sent to the company's professional departments or related leaders, and the management personnel support and solve them in time.

Finally, improve the customer follow-up service system, improve the service level of mobile companies, and achieve 100% complaint satisfaction.

Verb (abbreviation for verb) daily homework

The account manager is the main provider of key customer services for group customers and individuals, and also an important carrier for X Company to show its employees' image and work style. The professional image and quality of account managers have always been the focus of company leaders and customers. In the daily work in the first half of the year, we focused on the systematic training of the service and business of account managers, in order to comprehensively optimize the marketing system and realize the scale of account managers. Vigorously promote the large-scale development of new business, accelerate the pace of upgrading services, comprehensively optimize the marketing system, and promote the center to achieve its annual marketing goals.

In the second half of the year, I will assist the leaders in comprehensively innovating the service model and increasing the market share of new business. Assist leaders to comprehensively improve customer service and enhance service value. We will continue to vigorously promote the core values of "being virtuous and carrying things, achieving perfection".

4. Customer service personal work summary model essay

It's been a year and a half since I came to the company as a customer service staff. Before I came to the company to do customer service, I had never been exposed to customer service work. I am completely unfamiliar with a job, and I can do it for so long, from "I don't know" to "I am very skilled". This is an obvious increase, and I should be happy! The reason why I have been working in the customer service position for so long is that on the one hand, I benefited from "persistence", on the other hand, I often summed up my work and found my own problems and advantages. I will continue to summarize my recent customer service work as follows:

First, respect-dedicated service

After working in the customer service position for a year and a half, I feel the importance of the word "respect" more and more. The work of customer service, to put it bluntly, is the work of communication between people, which requires mutual respect between people to do well. In customer service positions, we often meet people who don't respect our work, but this is not the reason why our customer service doesn't respect the object. To be a qualified customer service, we should always respect our clients. Even if they don't respect us, we should respect them and finish the work, because this is our job. To do customer service, you need to respect customers and serve them with your heart. I have been doing well at this point, especially in my recent work, I often meet people who don't respect our work, but I have managed to respect each other.

Second, tolerance-serving with love.

In recent customer service work, we often encounter some boring phone calls and people don't know how to start customer service work in an incomprehensible dialect. Boring phone calls are easy to solve, just refuse the other party's phone calls directly, and making phone calls in an incomprehensible dialect is extremely testing people's patience and endurance. Recently, in such customer service work, I gradually understood a lot of dialects that I didn't understand at all, and established a good relationship with these customers. From this, I saw my growth in tolerance, and I also saw that I really served my customers with love.

Third, smile-use good service.

In most cases, the work of customer service is considered unimportant. Even so, it doesn't matter Under such circumstances, I am still willing to smile at customers and improve customer service with my goodwill. The recent customer service work, especially such a smile, has made most customers praise my work!

The above is a summary of my recent work in the company's customer service position, which has drawn a perfect full stop for my efforts during this period and also played a guiding role in my future work. I believe that my customer service work will become more and more mature in the future.

5. Customer service personal work summary model essay

I majored in broadcasting in college. I want to find a job in a TV station after graduation, but the conditions there are too harsh, and my ability and qualifications can't meet the requirements. As a result, of course, I can't find a job in the TV station. From then on, I want to be a radio announcer. I was confident in my sound quality, but I still failed. Finally, I had to work as a customer service staff in a telecommunications company. The most important thing for telecom customer service staff is not to meet directly at the customer's home, but to work by telephone, where my sound quality has been fully exerted. Over the past year, with the correct leadership and care and help of the company's Party Committee, in accordance with the working ideas determined by the Bureau's Party Committee, we have taken smiling service as our responsibility, customer satisfaction as our purpose, based on our own duties, and devoted ourselves to our duties, and have done a solid job in telecom grassroots customer service. Now let me sum up my work for the whole year:

First, based on work, love work and work hard. As a customer service staff, I always insist on "doing simple things well is not simple".

Take everything seriously at work, and always try to do it actively whenever you encounter complicated trivial matters; When colleagues encounter difficulties and need to take over, they can give up their rest time without complaint, make a good work plan, resolutely obey the company's arrangement and devote themselves to their work.

Second, study hard and keep pace with the times theory is the forerunner of action.

As a grassroots telecom customer service staff, I deeply understand that theoretical study is not only a task, but also a responsibility and a realm. Over the past year, I have been studying hard, trying to improve my theoretical level, strengthening my thinking ability, paying attention to integrating theory with practice and exercising myself with practice.

1, pay attention to integrating theory with practice. In work, theory is used to guide solving practice, and the purpose of learning is more important than application. Under the guidance of theory, we should constantly improve the ability to analyze and solve problems, and enhance the principle, systematicness, foresight and creativity in our work.

In the three years since I came to the company, I have paid attention to transforming theory into my own scientific thinking method, into a correct grasp of practical work, into a way of thinking to guide work, actively studying new situations, solving new problems, taking a new path, overcoming old thinking, quitting "empiricism" and expanding my thinking.

2. Pay attention to overcoming "laziness" in thought. Adhere to the system and carry out theoretical study as planned. First of all, don't regard theoretical study as a "soft indicator" and an extra burden, and consciously participate in the concentrated study of party classes every quarter; Secondly, according to your own study plan, adhere to individual self-study, carry forward the spirit of "nails", squeeze time to study, correctly handle the contradiction between work and study, don't neglect study because of busy work, and don't relax study because of heavy tasks.

In my future work, I will continue to carry forward my past work style. I will continue to work hard, keep a good relationship with customers at work, solve customers' difficulties with my new service, and let me solve customers' problems with my new service. That's how it works. I love my job. I already love my job very much. I will continue to work hard in the future and make my own efforts for the development of the company!