Why can’t my mobile phone receive and send text messages and make calls?

If you are using a Huawei mobile phone and the mobile phone cannot send text messages, you can use the following methods:

1. "Enhanced messages" cannot be sent

If "Enhanced Information" is displayed in the text message editing box, it means that the mobile phone is using enhanced information to send text messages, which can be handled by the following methods:

1. Please turn off and on the enhanced information switch again (SMS gt; Three dot button > Settings > Enhanced information).

2. If you need to contact the other party urgently, it is recommended that you turn off the enhanced messaging function first and use ordinary SMS to send information so that you can contact the other party in time.

3. If it is still not resolved, it is recommended that you consult your operator.

2. Some text messages cannot be sent

For example, if you send a text message to an operator (China Mobile 10086, China Telecom 10000, China Unicom 10010), if it is sent successfully, it means that the mobile phone is a partial text message. Unable to send.

1. If the text message contains sensitive words, the other party cannot receive it after sending it

Please use test statements to send text messages to confirm whether it can be received normally, such as hello, thank you, goodbye, etc. . If it can be received normally, it means that the text messages you sent before may contain sensitive words, and it is recommended that you avoid sending sensitive words.

2. Please confirm whether the fixed dialing service has been turned on

After turning on fixed dialing, messages can only be sent to contacts in the fixed dialing list and cannot be sent to other numbers. If you want to continue sending, please cancel the fixed dialing service.

You can enter the dialing or phone settings in the upper right corner, click More > Fixed dialing > under Card 1 or Card 2; turn off fixed dialing (the PIN2 code required during the shutdown process needs to be reported to the operator consult).

3. If you are sending a group text message, please confirm whether the screen is turned off during the sending process. It is recommended that you keep the phone screen on or keep the phone charging when sending group text messages.

4. If you are unable to send text messages to a certain short number (such as: 1066), please enter the settings, search for paid text message permissions, click to enter and find the information. It is recommended to set it to Ask.

3. All text messages cannot be sent

1. If your phone is currently using a 5G network, it is recommended that you pull down the shortcut switch panel to turn off the 5G switch and try again.

2. Third-party SMS may have compatibility issues. Please check whether you are using a third-party SMS application. Checking method: Please enter settings, search to enter the default application, and check whether the selected application in the information is a third-party SMS application. If so, please set the system default information to the system default.

3. You can turn on and off airplane mode and try again after triggering the network.

4. If the SIM card is currently enabled for VoLTE, please enter the settings, search for VoLTE, turn off the VoLTE HD call switch and try again; if you do not find the VoLTE switch or the problem is not solved after re-turning the VoLTE switch on, we recommend that you First contact the operator to re-enable the VoLTE function, and then try restarting the phone.

5. If a "red exclamation mark" appears directly when sending a text message, please long press the text message that failed to be sent and select more; check the information details, contact the operator and feedback the error code.

6. Please check whether the SMS center number setting is normal:

(1) Please set the correct number in Information > Three Dots > Settings > Advanced > SMS Center SMS center number (there is no SMS center for telecom cards). If you do not know the SMS center number, please contact your operator to obtain the SMS center number and set it up.

(2) If the confirmation number is correct but the setting fails, it is recommended that you set the SIM card on another mobile phone. If the setting still fails, there may be a SIM card problem. It is recommended that you bring valid documents to the operator's business hall to replace the SIM card.

7. Please insert the SIM card into another mobile phone to check. If other mobile phones cannot send, it is recommended that you consult the operator.

4. If the above troubleshooting does not solve your problem, it is recommended that you perform data clearing and restoration operations

1. Restore "Information" to the default settings

EMUI 5.X/8.X: Information>More>Settings>Restore default settings.

EMUI 9.X/10.X/11.X: Information > Three dots > Settings > Three dots , select Restore default settings below.

HarmonyOS: Information gt; four dots gt; Settings gt; four dots, select Restore default settings below.

2. Delete the data and cache of the message (the text message will not be deleted)

Enter settings, search for application management, find the message, and click Storage gt; Delete data.

3. Restore network settings

Enter settings, search for restore network settings, click Restore network settings (WLAN, Bluetooth and other related data will be deleted), and then try to see if you can send text messages.

Warm reminder: This operation will not delete data or files. It will only restore the settings of WLAN, mobile data network and Bluetooth (such as hotspot connection information, Bluetooth pairing information, etc.). Other phone settings will not be restored.

4. Please back up important data (third-party applications such as QQ and WeChat need to be backed up separately) before performing a factory reset operation

Enter settings, search for factory reset, and click factory reset set up.

Warm reminder: This operation will delete all data on your memory device, including accounts, system and application data and settings, installed applications, music, pictures, and all files on the internal storage space.

If the problem persists, please back up your data (third-party applications such as QQ and WeChat need to be backed up separately) and then bring your purchase receipt to the Huawei Customer Service Center for testing and processing.

If your mobile phone cannot receive text messages, you can do the following:

1. Enhanced information cannot be received

"Enhanced information" is displayed in the text message editing box , it means that the phone is using enhanced information to send text messages. If you are unable to receive the enhanced message, you can do the following:

1. The other party cannot receive the enhanced message after it is sent

Your message or number may be controlled by China Mobile's security policy , China Mobile did not send the message to the receiving end after receiving it. For details, please call mobile customer service 10086 to confirm the cause of the problem.

2. When you log in to Enhanced Information for the first time, the content of the information received has nothing to do with Enhanced Information business

The background push information function of Enhanced Information is still defective, so after the first login of Enhanced Information, China The information content of mobile push is wrong. You can call 10086 to inquire about the correctness of the push information content.

3. Enhanced information messages display garbled characters

(1) Enhanced information that is not supported by the recipient’s mobile phone.

Warm reminder: If you send text content, it will be sent to the recipient via SMS; if you send image content, a link will be sent to the recipient.

(2) When forwarding certain message types of enhanced information (such as cards, public accounts) to mobile phones, garbled characters will be displayed. Due to the lack of functionality of China Mobile's enhanced information server, the messages you receive are garbled. You can dial 10086 to inquire about garbled messages.

4. Enhanced information tariff

The sender sends a message through enhanced information (enhanced information status: the background color of the sent information is blue), if the receiver is not in the enhanced information login state , the server will send the message to the recipient in the form of an ordinary text message. This scenario may incur charges. Please call the operator's customer service hotline for details.

Warm reminder: To confirm whether the sent message is an enhanced message, you can check it through the message details. Steps to view the message details: Enter the message session interface, long press the message you need to confirm; select More in the pop-up menu ;More gt;View information details and view the type in the information type. The enhanced message type is chat message, and other types are ordinary short and multimedia messages.

If the type of text message that cannot be received is "normal message", please continue to troubleshoot.

2. Some text messages cannot be received

For example, after sending a text message to an operator (China Mobile 10086, China Telecom 10000, China Unicom 10010), can you successfully receive a reply? If so, , it means that the mobile phone cannot receive some text messages.

1. Please check whether the number is saved in the private space.

You can enter the settings, search and enter the private space, open the message to check whether there is a received text message record, and if it exists , please try after migrating the required contacts to the main space. Operation method:

(1) In Privacy Space, enter Settings; Security and Privacy; Privacy Space, click Privacy Space to go to the main space;

(2) Select and check Click Move the files that need to be transferred (such as contacts), and then follow the on-screen prompts to complete the transfer.

2. Please check whether a blacklist has been set up in the harassment interception of Mobile Manager

Please remove the number from the blacklist as needed and try:

EMUI 4.X; 5.Xamp; 8. ; Blacklist;

EMUI 9.0.1/9.1/9.1.1/10.X & EMUI 11.Xamp; HarmonyOS: Phone Manager gt; Harassment Blocker gt; Gear Button gt; Blacklist or phone Housekeeper gt; Harassment interception gt; Interception rules gt; Blacklist;

3. Please check whether you have set up interception of all strangers in the harassment interception of Mobile Butler

Please follow You need to turn off this switch and try:

EMUI 4.

EMUI 5.X/8. ; Harassment interception gt; Interception rules gt; SMS interception rules gt; Intercept all strangers;

EMUI 9.0.1/9.1/9.1.1: Mobile Manager gt; Harassment interception gt; SMS interception rules gt; Block all strangers;

EMUI 10. > SMS interception rules > Intercept all strangers.

4. Please check whether a third-party housekeeping application has intercepted text messages

Some security management applications will intelligently filter received text messages. It is recommended to uninstall the application. These applications are generally named after "XX Butler" or "XX Assistant".

5. Please check whether you are just unable to receive text messages sent by Apple mobile phones

If you are just unable to receive text messages sent by Apple mobile phones, you can receive messages sent by other mobile phones. It may be because you Your mobile phone number has been bound to an Apple device before, and the other party sends you an iMessage instead of an ordinary text message.

Please refer to Apple's official instructions to unbind your mobile phone number from your iPhone device. Please follow Apple's official instructions for specific steps.

6. Please check whether the text message contains sensitive words, causing the mobile phone to be unable to receive it

Please use test text messages to check whether it can be received normally, such as Hello, Thank You, Goodbye. If you can receive it normally, please avoid sending sensitive words.

3. All text messages cannot be received

1. Third-party text messages may have compatibility issues. Please check whether you are using a third-party text message application. If so, please enter settings and search for default Apply to set the information to system default.

2. You can pull down the status bar, turn on and off airplane mode, and try again after triggering the network.

3. If the SIM card is currently enabled for VoLTE, please enter the settings, search for VoLTE, turn off the VoLTE HD call switch and try again; if you do not find the VoLTE switch or the problem is not solved after re-turning the VoLTE switch on, we recommend that you First contact the operator to re-enable the VoLTE function, and then try restarting the phone.

4. Please go to Settings > System and Updates > Developer Options > Applications, turn off the "Do not retain activities" switch, and set "Background Process Limit" to "Standard Limit".

5. Insert the SIM card into another mobile phone to check. If other mobile phones cannot receive it, it is recommended that you consult the operator.

4. If the above troubleshooting fails to solve your problem, it is recommended that you perform data clearing and restoration operations

1. Restore all information settings

EMUI 4. X: Information > Menu > Settings > Restore default settings;

EMUI 5.X /EMUI 8.X: Information > More > Settings, select Restore default settings below;

EMUI 5. p>

EMUI 9.X /EMUI 10.X / EMUI 11.X: Information > Three dots > Settings > Three dots, select Restore default settings below.

HarmonyOS: Message>Four dots>Settings>Four dots, select Restore default settings below

2. Delete the data and cache of the message (the text messages will not be deleted) )

Enter settings, search application management, find information, click storage> Delete data.

3. Restore network settings

Enter settings, search for restore network settings, click Restore network settings (WLAN, Bluetooth and other related data will be deleted), and then try to see if you can receive text messages.

Warm reminder: This operation will not delete data or files. It will only restore the settings of WLAN, mobile data network and Bluetooth (such as hotspot connection information, Bluetooth pairing information, etc.). Other phone settings will not be restored.

4. Please back up important data (third-party applications such as QQ and WeChat need to be backed up separately) before performing a factory reset operation

Enter settings, search for factory reset, and click factory reset set up.

Warm reminder: This operation will delete all data on your memory device, including accounts, system and application data and settings, installed applications, music, pictures, and all files on the internal storage space.

If your mobile phone is unable to make calls, you can use the following methods:

1. Unable to make calls in specific scenarios

(1) Unable to make calls When dialing a fixed number, it will prompt that the user is busy

It may be that the other party has set your number as a blacklist. It is recommended that you try to contact the other party through other methods. After removing the blacklist, the call can be made normally.

(2) Unable to dial a short number, prompting an empty number

It may be that the designated usage area is exceeded when using a short number. The "short number" is only for local use. If you go beyond the designated area, the short number cannot be used. It is recommended to dial an ordinary 11-digit number.

2. Unable to make calls in non-specific scenarios

(1) Please ensure that the mobile phone card signal is normal

The status bar of the mobile phone shows emergency calls only or "× ” symbol, it will result in the inability to make outgoing calls.

Warm reminder: If your mobile phone card cannot make calls when the signal is normal, prompts that the number is empty or is turned off, it is usually a problem with the local operator's network. It is recommended that you contact the local operator.

(2) Please make sure that the call restriction service is not activated

Some operators’ phone cards have call restriction services. If your mobile phone card has activated the call restriction service, some or For all outbound calls, please contact your operator’s customer service for details.

(3) Please activate the VoLTE function

It may be that the 2/3G call network environment at your location is not good. It is recommended that you try to activate the VoLTE function. After activating the VoLTE function, the HD icon will be displayed in the signal bar.

If your mobile phone card does not have the VoLTE function, or your mobile phone does not support the operator's VoLTE function, please pay attention to whether the status bar of the mobile phone can switch to 2G or 3G normally when dialing. If it cannot switch, it may This is caused by the lack of 2G/3G network coverage in the area. It is recommended that you try calling from another location.

(4) Please restore network settings

It is recommended that you search for restore network settings in the settings and try to restore network settings.

Warm reminder: Restoring network settings will delete WLAN and Bluetooth connection records, and requires entering the lock screen password for verification.

If your mobile phone still cannot make calls, it is recommended that you contact Huawei’s consumer service hotline (950800), or back up your data in advance (third-party applications such as QQ and WeChat need to be backed up separately), and bring the relevant purchase documents with you. With the voucher, go to the nearby Huawei Customer Service Center for testing.

Related links are as follows: Appointment Service Huawei Customer Service Center Repair Service Repair Spare Parts Price Inquiry