How to deal with bad reviews for US group takeout?

The way for the US delegation to reply to customers' bad reviews and suggestions;

1, general bad comment: Dear XXX, I'm very sorry that I can't satisfy you, and we are deeply sorry for this. Please allow us to bow 90 degrees collectively to apologize to you. Please rest assured that the next order will definitely satisfy you.

2. The food is not to your taste: Hello, I'm the manager of XX store. I'm sorry that our food is not to your taste. Next time you come to the store, you can try our popular food, or I can recommend it to you! Thank you and wish you a happy life!

3, the meal delivery is not timely: Dear, I am sorry! The delivery is too slow, which affects your meal! I am so angry! The fragrant rice has made my brother cool! I won't need this little brother to send it next time. Pick a little brother of the rockets and send it to you quickly!

4, delivery error: Dear, I'm really sorry! We bear most of the responsibility for the delivery error. Please enjoy the meal sent to you by mistake. I hope I can contact you and the store will make up a correct meal for you!

5. Bad review score, no reasons. Dear, seeing this star 1 dot 1, we are really jealous and heartbroken. Dear, if you have any questions, please ask, and we will improve ~

6. Missed delivery: I'm really sorry. Due to the huge amount of orders in the peak period, the staff made mistakes in their busy schedule. It is really our fault to send you a meal less. We will compensate you accordingly and optimize our order and delivery process as soon as possible. I hope I can give you a perfect dining experience next time. Thank you for your support!

7. Small weight: Sorry! Dear baby eater. Leave me a note next time and I'll give you an extra spoon ~ I'll let you eat enough!

8. There is something wrong with the composition: I'm sorry, sir (madam). The store attaches great importance to your feedback on ingredients. The ingredients selected by the store are purchased on the same day and are absolutely fresh. I hope you can get in touch with the store and verify this matter. I will give you a satisfactory result.

9, malicious bad review: cross eyebrows are cold and strange! Keep your head down and be a willing cow! The store will take bad reviews seriously and try to correct them! But I will never bow to professional bad reviewers! Purify the competitive environment and start with me!

Extended data:

Master the five elements of responding to bad reviews and successfully save customers' hearts;

1, reply in time. Look at it or not, the bad reviews are all there. For bad reviews, if the merchants respond quickly and reply in time, it will naturally leave a good impression of "responsibility" for new and old customers, and the damage index of bad reviews will also be reduced.

2. Sincere attitude. Put yourself in others' shoes. Customers who give bad reviews are inevitably emotional. As a businessman, there is no need to rush to defend. Instead, we should calm each other's emotions with a gentle attitude and sincerely express our apologies. The service profession is unprofessional, and you can see whether it is dedicated or not in an instant!

3. The title is in place. Many words can be used to address customers, but they need to be used according to the evaluation environment. For example, the objective facts have deteriorated seriously and users are very angry. Don't use frivolous words, try to be formal.

4, explain the reasons, put forward solutions, and promised to improve. For bad reviews caused by objective reasons, it is necessary to explain the reasons to customers and provide corresponding solutions (in some cases, customers can be compensated appropriately). Then promised to improve, people feel that this business is very sincere and reliable. This will not necessarily lose customers, but may also bring second orders.

5. Be targeted. Don't always reply with the same template for bad reviews. Be sure to have different content and update it regularly. Because of the same kind words, customers may be happy for the first time, but after listening to them for several times, they will feel nothing. Even for similar bad reviews, we can prepare several different reply templates in advance.