There is no sound in my mobile phone BBK y5 1a SMS.

If there is no prompt tone when the mobile phone receives the short message, it is suggested that you solve it in the following ways:

1. First, please confirm whether there is a speaker fault. If it's a phone hardware problem, I suggest you take your phone to our after-sales service center and let our staff help you deal with it.

2. Go to Settings-Status Bar and Notification-Manage Notification Permission to open information.

3. Confirm whether the SMS ringtone is set to mute. You can go to phone settings-sounds-message ringtones-and change other ringtones.

4. To confirm whether the ringtone volume has been turned off, you can press the volume plus key in the standby interface of the mobile phone to increase the ringtone volume.

5. Go to phone settings-More settings-Restore factory settings-Restore all settings (restoring all settings will not erase the data in the phone).