Will the reply letter from the bureau be conveyed to the petitioner?

1, after a medical dispute or complaint occurs, the person in charge of the department should immediately report to the medical department, and those who conceal it will bear all possible consequences.

2, disputes caused by medical problems, departments should first investigate, quickly take active and effective measures to control the situation, strive to solve within the department, to prevent the intensification of contradictions, and receive patients and their families, listen carefully to the opinions of patients, and explain related issues according to the opinions of patients. If the patient can accept it, the dispute complaint will end here.

3, the medical department after receiving the department report or family complaints, should be registered in a timely manner, and to the relevant departments to understand the situation, negotiate with the director of the department solution, if the patient can accept the dispute complaint. If the patient can't accept it, please ask the patient to provide written materials on the understanding and requirements of the problem. After the investigation and implementation, the medical department will put forward a solution, report it to the competent dean, and negotiate with the patient to handle the opinion. If the patient accepts, the treatment will be terminated.

4. For medical disputes that cannot be solved by the medical department, it is recommended that patients or their families conduct medical appraisal according to legal procedures. Patients who do not recognize, prosecute or listen to explanations and take illegal actions that affect the normal medical order in our hospital shall be reported to the county health, public security and judicial departments for handling in accordance with the Notice of the Ministry of Health and the Ministry of Public Security on Maintaining the Order of Medical Institutions.

Legal basis: Article 16 of the Regulations on Handling Medical Accidents, when a medical accident dispute occurs, the discussion records such as death cases, difficult cases, superior doctors' rounds, consultation opinions and course records shall be sealed and unsealed in the presence of both doctors and patients. Sealed medical records can be copied and kept by medical institutions.