5 Selected Articles of Property Customer Service Work Summary in 2022

2022 Property Customer Service Work Summary 1

I took over the property customer service department from 20--year-month-day--after the property was officially established. The customer service foreman works and is responsible for the management of the customer service team, cleaning team, and maintenance team. It lasted - one month, from exploration to familiarity, and learning by doing. At every step forward, I received enthusiastic help from company leaders and colleagues, and received support and recognition from most residents. During this year, we faced a lot of pressure and overcame many difficulties, but we were very happy and fulfilled. Because we have a high-quality team and a group of enthusiastic and dedicated property managers. We worked hard, were diligent and dedicated, coordinated all parties, provided considerate services, and completed the tasks assigned by leaders at all levels. The specific situation is summarized as follows:

1. Standardize behavior, strengthen internal management, and improve the quality of our own construction< /p>

1. Employees in the management office should dress uniformly and sign up for work.

2. Operate residents and customer services in accordance with the center's requirements and procedures, and implement work procedures such as being polite, resolving conflicts, serving with a smile, and giving timely praise.

3. Employees must come to and from get off work on time, take attendance checks, and request for leave must be approved by the team and supervisor.

4. Employees have a clear division of labor, implement the work content to each person, and are familiar with job responsibilities, work standards, and work procedures.

2. Standardized services

1. Carefully write down various work logs with clear documents and records.

2. Establish a daily inspection list for cleaning and maintenance, and implement a shift work record book.

3. The customer service team holds a weekly meeting every Tuesday afternoon. Based on the employees' work reports, they summarize, comment and summarize the work tasks completed in the previous stage, while assigning new work tasks and publicizing the center's regular meetings. stipulate, make clear requirements, report to the supervisor in a timely manner, and request work instructions.

4. Conduct monthly statistics on calls and visits from residents. A total of 10 calls and visits were received, including 10 residents' consultations, 10 comments and suggestions, 10 residents' complaints, 100 office repairs, 10 home repairs, 10 other services, and 10 praises.

5. Apply for one community ID access card, one car card, and one non-motor vehicle card.

6. Establish a complete file management system, collect various types of information and other documents and archive them completely, with a search directory, totaling 23 boxes. At the same time, electronic management has been initially implemented, and various announcements, notices, reports, property fees, and owner information materials have been simultaneously established and electronic files can be accessed at any time.

3. House management is in-depth and meticulous

Timely handle repairs at home and in public areas. In half a year, the number of home repair services reaches - pieces, and in public areas - cases , the community has a large amount of maintenance and a small number of technical personnel, which requires maintenance workers to be comprehensive in skills, and they must also lead night shift maintenance work and Beiyuan day and night maintenance tasks. Maintenance staff always work silently, never complain, and never care about personal gains and losses. Our master always carries a ladder with one hand and rides a bicycle with the other. From one house to another, he always smiles warmly and carefully explains and publicizes maintenance knowledge. - The master cooperated with the owner to buy materials in violation of regulations again and again (we generally require the owner to prepare materials by himself), rode a battery scooter to the building materials market to find matching materials, and never applied for travel and labor expenses once. In the busy maintenance work, he shared a part -Maintenance work is always a mess. The busy figure of the maintenance masters has moved me countless times. They are always on call for all major maintenance and night maintenance. I would like to thank them for their dedication to their posts without regrets and their hard work sincerely and persistently.

4. House management and maintenance

1. For houses that are being renovated, we strictly follow the house decoration regulations, urge the household owners to carry out decoration in accordance with the regulations, and implement ab cards for decoration applications and decoration personnel. management to prevent violations from occurring.

2. When there are leaks in the houses of renovated owners in the community, the management office adopts several methods to help the residents solve their problems. On the one hand, the school will make a report for centralized processing, on the other hand, it will be reported to the school construction center, and on the other hand, it will actively Contact the construction unit. Carry out repairs according to the problems reported by residents.

5. Establish a maintenance and inspection system for daily facility maintenance

Carry out maintenance on daily facilities and equipment in the public area, and promptly notify the technicians of the elevator and access control companies for maintenance and repair. Supervise and supervise the comprehensive overhaul of street lights in the community, timely inspection, repair and elimination of safety hazards in the water supply and power supply system, and timely report to the school preparations for issues such as the convenience of people to dry in the public areas of the community.

6. Standardize the cleaning service process to meet the requirements of cleanliness and comfort

Supervise and guide the cleaning work in the community, formulate standard operation supervision procedures, implement the zone responsibility system, and appoint people, positions, and jobs Content, weekly regular inspection system, effectively mobilize their enthusiasm, promote internal harmonious competition, and improve the quality of the community environment.

7. Greening work

Domestic waste will be collected daily, and decoration waste will be cleaned up once a week. The landscaping work insists on pruning the trees in the community, replanting seedlings, removing pests and diseases, fertilizing and watering the trees in the community every month. At present, the trees are growing well, ensuring the quality of greening maintenance in the community.

8. Unity and cooperation in publicity and cultural work, and progress together

Carry out criticism and self-criticism, build a harmonious, civilized, united and innovative team, improve the quality of property services, and promote The property management work and the service concept of the center ensure smooth communication channels, adhere to the correct service concept, and provide owners with safety knowledge, health knowledge, weather forecasts, warm reminders, etc. in a timely manner. Won the owners' understanding and support for property management work.

9. The satisfaction of owners is the ultimate goal of property management services

After one month of work, I have become familiar with the grassroots management work process and can basically combine the knowledge learned with practice. Through combination, I formed my own way of working and gained a deeper understanding of the central concept. In my work, I feel more and more that treating people and doing things with sincerity may cause some trouble to myself in the short term, but in the long term, the effect is obvious. Whether it is for property management, colleagues or residents, honesty itself is the highest respect. Only by treating others with sincerity can we get true understanding and support. A gentleman is rewarded by his labor, and God rewards his diligence. Our owner group is a high-quality and well-educated knowledge group. As their understanding of property management deepens and their attention increases, they will inevitably require greater transparency in management and make property management behavior more standardized. Therefore, integrity is by no means just a slogan, but a prerequisite for our development and survival.

This year’s work also exposed its own problems and flaws, such as weak equipment management and lack of communication with the upper management, which need to be improved and learned in future work. At the same time, I hope to have the opportunity to study in a relatively mature community, master better skills, improve my professional level, and have more horizontal contacts with peers.

The new year is coming, and I am determined to devote more time and enthusiasm to my position, complete the tasks assigned by my superiors, and live up to the expectations of my superiors. I hope that each of our team members will cherish the harmonious atmosphere together, create more surprises and transcendences, better exert team spirit, and work towards the goal of no residents complaining, no service defects, no blind spots in management, and no hidden dangers in the project. Let us -As the New Year comes quietly, the property management company has sneaked into the hearts of our residents to work hard and struggle!

2022 Property Customer Service Work Summary 2

Time flies, unconsciously It has been one year since I have been working at Jolywood ____ Service Center. In my opinion, it has been a short but long year. What is short is the work skills and professional knowledge that I have not had time to master, and time has passed; what is long is that the road to becoming an excellent customer service staff must be very long in the future.

Looking back at the time when I applied for the company’s customer service position at the job fair, it was like the same thing happened; but now I have transformed from an ignorant student into a ____ employee with work responsibilities, and I am also interested in customer service work. From unfamiliar to familiar.

Many people do not understand customer service work and think it is simple, monotonous, or even boring. It is just about answering the phone, taking notes, and surfing the Internet when there is nothing to do; in fact, it is not the case. To be a qualified and competent employee Customer service personnel need to have relevant professional knowledge, master certain work skills, and have a high degree of consciousness and responsibility for their work, otherwise they will make mistakes and dereliction of duty at work; of course, I did not understand this from the beginning. I realized it, but I only realized it deeply after experiencing various challenges and hardships at work.

My main work content this year:

1. Handling the procedures and certificates for the owner’s house collection, check-in, decoration and other documents, as well as the filing of the owner’s information, files and keys; among them, the delivery There are *** households in the park, ____ households have gone through house delivery procedures, __ households have gone through decoration procedures, and __ households have moved in.

2. Receive information from all aspects, including information from owners, decoration units, real estate companies, construction units, etc., while keeping records, notify relevant departments and personnel for processing, and track the process to complete Make a return visit later.

3. Production, sending and archiving of letters and documents. Currently, __ copies of annual work contact letters, __ copies of rectification notices; __ copies of warm reminders; __ copies of department meeting minutes, Oversized items release slip __ remaining copies.

In the process of completing the above work, I learned a lot and grew a lot.

The hard work at work has shaped my character and improved my psychological quality. For me, who has just entered society and has little work experience, I will inevitably encounter various obstacles and difficulties at work. However, with the help of leaders and colleagues, especially the careful guidance of my supervisor, , which allowed me to face difficulties bravely and dare to challenge, and my character further stabilized. I remember that when the ____ house and ____ house were delivered, due to time constraints, fewer people, and more complicated related work; all the staff in the housekeeping department worked overtime for more than a week, striving to make all preparations fully and meticulously before handing over the house. ; Especially in the first three days of delivery, everyone worked overtime until two or three in the morning every night. On the first day of handover, I was responsible for assisting the customer service center. When I dragged my exhausted body to participate in the handover work, I felt like I was sleeping with my eyes open. But when I saw ____ who came all the way from ____, her calm and sweet smile when facing customers, and her skillful reception skills, my heart was filled with ripples; she was also working overtime, and she was also working overtime. It will be very tiring, but why can I maintain such a good mental outlook and working condition in front of customers? Through the company leaders’ review of our work that day, I deeply realized the true meaning of professionalism and service with a smile.

The so-called professionalism means that when you are at work, no matter how hard you have worked before, you should do your job well and fulfill your job responsibilities. The so-called smile service means that when you face customers, no matter whether you are happy or not, troubled or not, you should work hard, put customers first, and always keep smiling, because you represent not only your personal image, but also the company. image. On the second and third days of the delivery work, I switched from assisting work to formal reception work. While strengthening the control of my own emotions, I tried my best to maintain service with a smile, and successfully completed the handover procedures for several owners. . Hearing the encouragement from my superiors and seeing the satisfied smiles of the owners, I was extremely pleased. Going through this handover process also played a great role in my future work. I was able to correct my mentality and actively make corrections when facing criticism and correction from leaders and colleagues. I also gradually changed my attitude when communicating with a few difficult engineering staff. Be fearless; etiquette work such as reception etiquette and telephone etiquette are also gradually improved.

I realize the importance of details in my work and life. Details are often underestimated or even ignored because of their "smallness". They also often make people feel cumbersome and have no time to take care of them. In my work and life at Greentown, I have deeply realized that details cannot be neglected or sloppy; whether it is every line of text and punctuation when drafting official documents, or the refinement of services emphasized by the leaders, and no blind spots in sanitation, etc., I have learned a lot. We have a profound understanding that only by going deep into the details can we get rewards; details produce benefits, and details bring success.

My talents have been expanded during work and study; when I complete every task assigned by my superiors seriously and diligently, I receive support and affirmation from my superiors in return.

The Christmas and New Year's Day park decorations that were just completed two days ago were the first ones I made myself. When the plan was approved by the supervisor, I was filled with the joy of success and passion for work; as for the next layout of the canteen's bulletin board, I still have some work to do. I will treat the park signage system and the layout plan in the Spring Festival park seriously and responsibly, and do my best to make them better one by one.

2022 Property Customer Service Work Summary 3

Time flies, and I have been working in the Woolen Trade Center for a year without knowing it. In my opinion, it has been a short but long year. What is short is the work skills and professional knowledge that I have not had time to master, and time has passed; what is long is that the road to becoming an excellent customer service staff must be very long in the future.

Looking back at the time when I applied for the customer service position of a property management company at the Chamber of Commerce, it seems like it just happened. However, now I have transformed from an ignorant newcomer into a customer service employee with job responsibilities, and I have also changed from a stranger to customer service work. Became familiar.

Many people don’t understand customer service work and think it is simple, monotonous, or even boring. They just answer the phone, take notes, and come up when nothing happens. In fact, you need to be a qualified and competent customer service officer. Personnel must have relevant professional knowledge, master certain work skills, and must have a high degree of consciousness and responsibility for work, otherwise mistakes and dereliction of duty will occur at work. Of course, I didn’t realize this at the beginning, but I realized it deeply after experiencing various challenges and hardships at work.

The following is my main work content this year:

1. Handling procedures and certificates such as customer closing and decoration, as well as archiving of merchant information, files and keys, among which It is clear that the AD area on the first and second floors and the ABCD area on the third floor belong to the government. Most of the first and second floors belong to Chen Guide, a small part belongs to commercial rudders, and some belong to private owners.

2. Be familiar with all aspects of information, including the owner, decoration unit, construction unit, etc., while keeping records, notify relevant departments and personnel for processing, track the process, and conduct a return visit after completion .

3. The production, sending and archiving of letters and documents. At present, Guide Company and Shangduo and Woolen Weaving Office have issued single letters to rectify the disorderly placement of notices in the aisles, warm reminders, and item release slips. ﹑You must be familiar with how to use small project orders, large-scale decoration materials, maintenance orders, etc.

In the process of completing the above work, I learned a lot and grew a lot.

1. The hard work at work has shaped my character and improved my psychological quality. For someone who is new to property management and has little experience in property management, I will inevitably encounter various obstacles and difficulties at work. With the help of my leaders and colleagues, I have the courage to face difficulties and dare to challenge them. , the character has further settled down. I think we should maintain a good mental outlook and working condition in front of customers. As a customer service staff, we should put professionalism and service with a smile first. The so-called professionalism means that when you are at work, no matter how hard you have worked before, you should do your job well and fulfill your job responsibilities. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you must put your work first and always keep smiling, because you represent not only your personal image, but also the image of the company. Try to maintain service with a smile, gradually become fearless when communicating with a few difficult customers, and gradually improve etiquette work such as reception etiquette and telephone etiquette.

2. Realize the importance of details in work and life. Details are often underestimated or even ignored because of their "smallness". They also often make people feel cumbersome and have no time to take care of them. At the Woolen Trade Center, I deeply realized that details cannot be neglected or careless. Whether it is every line of text and punctuation when reviewing official documents, or the refinement of services emphasized by the leaders, and no dead ends in sanitation, etc., I have a profound understanding that only by going deep into the details can I get rewards. Details produce benefits, and details bring success.

3. My talents have been expanded through work and study. When I complete every task seriously and diligently, I will receive support and affirmation in return.

I remember that during the Woolen Textile Fair, in order to do a good job, our customer service department, engineering department, and security department all worked overtime for four or five days to do their jobs well. Although it is tiring, it reflects the unity spirit of our customer service center.

This shows that everyone is full of passion for work. As for the computer map of the ABCD area on the first, second and third floors of the Woolen Trade Center, I will treat it seriously and responsibly, and do my best to complete all the work. Get better one by one.

2022 Property Customer Service Work Summary 4

It has been more than two years since I came to the ____Garden____ Property Customer Service Department unknowingly. For the ____ Property Customer Service Department, 20____ can be said to be a year of continued development and striving for high-quality services. While we continue to improve and improve various tasks, we welcome new forces to join our team and build a solid Bold team spirit is our unremitting pursuit. During this period, the work of the customer service department has received care and strong support from the company's leaders, and various work systems have been continuously improved and implemented. The concept of "customers first, being honest, and doing things with heart" has been deeply rooted in the hearts of the people under the advocacy of the manager. Integrate into the daily work life of every customer service staff. The New Year is approaching. Looking back on the work of the past year, there are gains and losses. The personal work of the past year is summarized as follows:

1. Deepen the implementation of the company's rules and regulations and the job responsibilities of customer service assistants.

On the basis of the various rules and regulations that were initially improved in 20____, in 20____, we continued to learn in accordance with the leadership’s directive spirit of “laying the foundation in one year, moving up to higher levels in two years, and creating excellence in three years.” And master the relevant laws and regulations on property management, service charging standards, and be familiar with the basic situation of community owners and facilities and equipment. In 20____, we devoted ourselves wholeheartedly to improving the awareness of teamwork and collaboration. Under the leadership of the company's leaders, we continued to move towards the goal of service excellence, and gained widespread support, understanding and positive affirmation and praise from the majority of owners.

2. Have a deep understanding of the basic situation of the overall park project, integrate theory with practice, and actively participate in learning and training.

Since the handover of housing began in __ month of 20____, the first phase of the park has been completed with __ buildings, *** housing units, and *** units. The second phase of the project has been completed with __ buildings, *** housing units and *** units. In general, __ buildings have been taken over, and __ households have checked in. Among them, *** households have the conditions for check-in, and __ households have not checked in. There are *** households of idle houses, including __ households with vacant houses, __ households with model rooms, __ households with project credits, __ households borrowed for office use by the construction unit, and __ households that have the conditions for check-in but have not checked in.

Consciously accept the training and assessment of the Quality Department, master the basic operating procedures of the Customer Service Department, cultivate a high sense of responsibility and professionalism in study and work, strive to work seriously and meticulously, and actively cooperate with the construction unit on maintenance matters of the owner's home Contact and return to the owner with timely feedback.

3. Implement customer service assistant job responsibilities and promptly complete customer service and other tasks assigned by leaders.

1. Complete the inspection and recording of vacant houses once a month, discover equipment and facilities and deal with hidden dangers, correct violations and decoration management regulations, and issue timely reports on the situation within the daily inspection responsibility area There are __ rectification notices, including the accumulation of decoration waste, sanitation in the responsible area, owner's occupation of public areas, owner's unauthorized modification of equipment and facilities, accumulation of debris in air-conditioning units and hanging advertising banners, etc.

2. Responsible for following up on the park’s waterproof repair and maintenance work, checking on-site water leakage conditions and making records, notifying the construction unit to repair and deal with all types of water seepage and leakage, accounting for all types of water seepage and water leakage, including maintenance losses and requesting Restoration and compensation of customers have been reported to the department manager for proper handling and resolution step by step.

3. Contact and handling of civil engineering, plumbing and heating repair reports within the area of ??responsibility shall be communicated with the construction unit at any time, and the handling rate reaches more than 98%. The rest are caused by hidden dangers left by the owner during the decoration process, and communication and explanation by the owner have been done. Work.

4. Responsible for the follow-up work on the repair and maintenance results of guardrails and guardrail glass problems in the park. We have contacted the construction company many times but failed to repair them. So far, there are still __ owners whose problems have not been properly handled.

5. In order to improve innovative and high-quality services and bring a more comfortable and warm living environment to the majority of owners, we actively carry out the collection of property service fees in ____ district in 20____ (default deductions will be generated for delayed delivery of buildings) Property fees are in the claim settlement period and are not included in the calculation), b5 has expired to ____ households and has been collected from ____ households, b2 has expired to __ households and has been paid to ____ households. Among them, the unpaid owners who live in undecorated and vacant existing houses in other places need to continue to do the reminder and explanation work. Some owners have objections to the problems left over from the previous construction repairs. At this stage, the focus of the work needs to be more focused on following up and repairing the problems left over from the construction. Achieve owner satisfaction and ensure smooth collection of property service fees.

4. Continuously improve one's own quality and improve service quality through innovation.

The satisfaction of owners is the ultimate goal of property services. In the work, you can hone your personality and improve your psychological quality. For me, who has little experience in social work, I will inevitably encounter various obstacles and difficulties at work. However, with the help, care and tolerance of my leaders and colleagues, especially the careful guidance of Manager Ding, I dare to take challenges and The character has further settled down a lot.

I realize the importance of details in my work and life. Details are often overlooked because they are "small", making people feel cumbersome and have no time to take care of them. Therefore, we must always keep in mind the leadership’s emphasis on “service refinement, generating returns and benefits from details.”

20____ is a year of continuous exploration and self-seeking for me. In the new year of 20____, I will work hard to correct the shortcomings in my work in the past year and continuously improve and strengthen the following Several aspects:

1. Continue to strengthen the study of the basic regulations of property management and understand and master relevant laws and regulations.

2. Strengthen basic work skills such as copywriting and table data, and become familiar with the analysis of relevant property management cases.

3. Further improve your personality, increase work patience, pay more attention to details, strengthen work responsibility and cultivate work enthusiasm.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve capabilities, and keep up with the company's progress.

Don’t think about whether you can succeed. Since you have chosen a distant place, you only care about the ups and downs. No matter whether there will be cold wind and rain behind you, since the target is the horizon, all that is left to the world is your back. Only by setting off will you reach your ideals and destinations, only by hard work will you achieve brilliant success, and only by sowing will you reap the rewards. Only by pursuing can you taste an upright life. Encourage yourself and, under the leadership of the company's leaders, overcome obstacles and create more brilliant achievements in the new year.

2022 Property Customer Service Work Summary 5

The 20-year work has ended, and at this moment when the old is gone and the new is coming. Make the following summary of the work of the customer service department.

Looking back on the work of 20--year, it has come to an end. It can be said that the collection of various property fees has been successfully completed, and the service to the owners has reached a satisfactory standard. However, there are also many deficiencies in the work. During this year, we learned a lot from customer service reception, owner return visits, and handling and coordinating various problems. He also realized his own shortcomings to a great extent. Although a lot of effort was put in, some results were achieved. But there is still a big difference between the sweat you put in and the work results you get. So I want to use this summary to reflect carefully and find out the problem. In the new year, the work will be more standardized and the owners will be more satisfied.

During this year, we have conscientiously implemented our corporate philosophy of "serving with emotion and doing things with heart" and taking serving the owners well, doing our job well, and taking it as our own responsibility. With the strong support of the company's leaders and the unity and cooperation of all departments, and with the hard work of the department employees, our customer service department carefully studied the basic knowledge of property management and job responsibilities, warmly received the owners, actively completed various tasks assigned by the leaders, and completed the procedures in a timely manner. , the service is considerate, and business services such as repair reports, complaints, return visits, etc. do their best to urge them to be handled properly, and the various goals and plans set at the beginning of the year have been successfully completed.

1. Completion and analysis of important tasks

1. For daily reception work, fill in the "Customer Service Department Duty Reception Record" every day, record the owners' calls, visits, complaints and service matters, and Coordinate the processing results, provide timely feedback and call back to the owners.

2. Information release work This year, our department has issued various written notices to customers more than 30 times. A total of 54,000 notifications were sent through mass SMS, ensuring that the notifications were timely and detailed, with clear expressions and accurate wording. At the same time, we actively cooperated with the notification content to provide relevant explanations.

3. The owner neglected to handle project complaints. In 20-20, the return visit rate of our customer service department was 98%, and the project maintenance satisfaction rate was 96%.

4. In-home service opinion survey work. While completing their daily work, the staff of our department actively visited the homes of community owners to collect opinions and suggestions from various customers on the property management process, and continuously improved - -The service quality and service level of community property management.

5. The work of establishing and improving owner files has been completed and updated, and owner electronic files have been continuously supplemented and organized.

6. Training and learning work. Under the guidance of the director of the property company, our department has established the most basic image of customer service personnel, from the most basic concepts of property management, to the communication skills of property personnel, to We have conducted more systematic training and learning on all aspects of property management, combined with comprehensive knowledge of relevant laws and regulations.

7. Under the direction of the company’s strong call for all employees to sell parking spaces in the garage, our customer service staff in Area E have made great efforts and sweat, and achieved rapid results.

The department employees were led from a team with insufficient ideological understanding and no passion for work into a team full of longing for the company and full of hope for industry development and their own growth; the department employees were transformed from a team with mastery of property management knowledge Blank training to form a team with certain property management knowledge.

2. Shortcomings, problems discovered and difficulties encountered in the work

1. Since our department has not received professional property management training, the knowledge about property management is still limited. Systematic learning is required, and service standards and communication skills must be further strengthened.

2. The owner’s follow-up and feedback on various missed projects are not timely enough.

3. The timing, methods, and methods of collecting various property fees are not perfect; the owner calls for payment when property fees are due, and the prepayment of water and electricity bills is insufficient.

4. Customer service work is stressful, and employees’ physical fitness and self-psychological adjustment abilities need to be continuously improved.

5. The content of customer service work is trivial and complicated, and there is an urgent need for scientific and formal work processes to standardize and rationally use advanced management software to improve work efficiency and simplify work difficulty.

3. The direction of future work and work ideas

On the basis of doing a good job in charging and daily work, our department will continue to strengthen the training and guidance of employees and further clarify various responsibilities. system, strengthen department work discipline and service standards, and complete various tasks in a timely manner in accordance with goals, budgets and work plans.

1. Further refine and clarify the work scope and content of department employees.

2. Strengthen training to ensure that department employees are qualified for corresponding positions and continuously improve service quality.

3. Strengthen departmental work discipline management to ensure rigorous work and strict discipline.

4. Strengthen the follow-up of all information and work status to ensure that all information is smooth and accurate.

5. Through the department’s daily work arrangements and psychological debugging skills learning, create an atmosphere of “exercise at work and grow through exercise” so that department employees feel “nervous but not stressed” "It's too big" and a sense of accomplishment of being valued.

6. Actively learn scientific and formal work process specifications, and rationally use advanced management software to improve work efficiency.

To sum up, in 20--, with the full support of the company's leaders, the vigorous cooperation of various departments and the joint efforts of department employees, our department has achieved certain results. , but it has not fully met the company's requirements and is still some distance away from advanced property management standards. We will definitely strengthen our study in the future. Under the direct leadership of the property company manager, we will follow the policies of the provincial and municipal governments on property management. , regulations and the "Temporary Management Regulations" of the community provide owners with standardized, fast and effective services, do a good job in reception, create a beautiful and comfortable life and leisure atmosphere for the owners, and enhance the service brand of the community.

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