What about China Unicom's letter service charges?

You can log in to the online business hall of China Unicom and report specific problems to online customer service.

1. If Unicom charges for the letter service, you can call Unicom's customer service phone number 100 10 to transfer to manual service, and ask the customer service to help you see if there is any record of charging fees. If so, you can apply to the customer service staff for a refund of the phone bill.

2. In the city where the mobile phone number is used, you can also take your ID card and mobile phone to the business hall of China Unicom where the number belongs, explain the situation and ask the staff to help you see if there is any record of arbitrary deduction. If so, you can apply to the staff for a refund of the phone bill.

Online customer service will help you unsubscribe from the relevant business first, then give you feedback to the account manager, and will call you later to help you refund the phone bill. If you don't handle it, you can tell her that she will complain to the Ministry of Industry and Information Technology, and then they will refund your phone bill.

As early as September 2006, the Ministry of Industry and Information Technology issued the Notice on Regulating the Charge and Charge Behavior of Mobile Information Services, requiring communication operators to apply for customized monthly information services from users and must confirm with users in advance. If there is no user feedback, it is considered that customization is not established and users are not allowed to charge.

Extended data:

"Unicom in Letter" is an information subscription and on-demand value-added service of China Unicom based on SMS platform. The reporter learned that in recent years, it is not a case that Unicom users were secretly charged because they were ordered by Unicom in the letter. In related forums, post bars, Weibo and other social platforms, you can often see some Unicom users inside and outside the province voicing that their mobile phone numbers or those of their middle-aged and elderly relatives and friends are always inexplicably implanted into Unicom's letter service and charged extra fees.

As we all know, consumers have the right to know and choose independently, and operators have the obligation to explain in detail the goods or services they intend to buy, and the users finally decide whether to buy them or not, and have the right to refuse forced transactions or forced transactions in disguise.

As early as September 2006, the Ministry of Industry and Information Technology issued the Notice on Regulating the Charge and Charge Behavior of Mobile Information Services, requiring communication operators to apply for customized monthly information services from users and must confirm with users in advance. If there is no user feedback, it is considered that customization is not established and users are not allowed to charge.

According to the Consumer Protection Law and the Contract Law, it is a breach of contract for operators to collect fees without the consent of customers, and it is even more illegal to collect fees from customers who have not received services. Consumers have the right to ask the operators to return the goods and compensate the losses according to law.

References:

People's Network-Why are the value-added services that have not been ordered concealed?