Huawei Mobile Phone Maintenance Service Description

Huawei's mobile phone maintenance service aims to provide users with a convenient and simple product maintenance channel, enrich users' choice of maintenance methods, and make the after-sales maintenance of products more convenient and quick.

Delivery and maintenance process

Users find quality problems after purchasing Huawei mobile phones for more than 15 days (excluding 15 days, counting from the date of issuing invoices or receiving products), and users call Huawei's after-sales service hotline 400-830-8300 to submit consignment service applications. After receiving the short message of business acceptance, the user will send the faulty machine to the designated after-sales maintenance center according to the instructions, and Huawei will send the mobile phone back to the user after the maintenance is completed.

Quotation maintenance

Huawei Maintenance Center will contact users for quotation maintenance for mobile phone failures caused by out-of-warranty or man-made damage.

Freight rules

The user will send the faulty machine to the designated after-sales maintenance center, and the freight will be borne by the user.