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What if the flight is cancelled? What should I do if the booked ticket is suddenly cancelled?
If the flight is cancelled, passengers need to refund the ticket in time, or they can go through the formalities of changing the ticket.
You can only get compensation if the airline cancels your flight for its own reasons. For example, if the flight is oversold, you can get compensation. For example, due to their own reasons (engineering maintenance, flight planning, mechanical failure, aircrew, etc.), airlines have delayed flights for a certain period of time. ), you can get compensation.
How to claim for flight cancellation?
If you want to make an insurance claim for the cancellation of the flight, first look at the insurance policy to see if you have this insurance responsibility (after the cancellation, you will be arranged for another flight, that is, the flight delay, so look at the insurance policy to see if you are responsible for the travel delay or flight delay. Secondly, ask the airline to issue you a certificate of flight cancellation. What is the reason for the cancellation?
How long will it take after cancellation to know whether the reason is within the scope of the insured accident and how much money can be paid? Finally, provide this certificate, copy of personal ID card/bank card, claim application, air ticket or e-ticket to the insurance company for claim settlement.
What if the plane cancels the flight?
Flight cancellation can be solved in this way: you can contact the airline to which the ticket belongs to change the ticket.
If the second flight of the connecting flight ticket is cancelled, you can contact the airline to apply for a free rescheduling to the next flight of the same itinerary. If there is a trip after the second stop, it is also a joint ticket. Because of the delay in the second flight, you can not take the follow-up flight, or you can apply to the airline for free change.
There are two reasons for flight cancellation: force majeure such as weather and airport flow control, and changes in airline's own flight plans. No matter what causes the cancellation of flights, airlines are obliged to change their flights to new ones free of charge.
What if the flight is cancelled? Let's share the method with you.
1. Flight cancellation means that the flight that was scheduled to perform the flight task before stopped flying, and at least one seat of the flight was reserved.
According to the regulations, airlines will make some arrangements.
First of all, if the flight is cancelled, the airline will contact the ticket office where the ticket was issued, and ask the ticket office to inform the passengers whether it is necessary to change other flights on the same day or the next day. The specific flight changes depend on the local weather and flight attendance.
4. If the passenger is informed in advance of the cancellation of the scheduled flight, the airline will cancel and refund the ticket for the passenger free of charge, but the passenger needs to contact the counter as soon as possible to meet the passenger's change demand as far as possible on the premise of having a seat.
5. If the flight is delayed or cancelled due to maintenance, flight deployment, business, crew and other reasons, airlines will provide passengers with flight dynamic information, arrange meals or accommodation and other services.
6. If the flight is delayed or cancelled due to weather, unexpected events, air traffic control, security check and other non-carrier reasons, the airport can provide passengers with flight dynamic information to assist them in arranging meals and accommodation, and the expenses shall be borne by the passengers themselves.
What if the plane cancels the flight? Solution of flight cancellation
1. For passengers who have not received the notice after arriving at the airport, the airline will arrange follow-up flights with vacancies for them according to their wishes. After obtaining the consent of the passengers and the relevant carriers, go through the signing and forwarding procedures; Or issue a flight extension certificate to facilitate passengers to return to the original ticket office for refund procedures.
2. Before traveling in bad weather, passengers should check the flight dynamics through the airline official website or telephone; Or use mobile phone software to check flight dynamics in advance, and then make a decision after consulting flight dynamics. Generally speaking, for flights that are confirmed to be delayed or cancelled four hours in advance, airlines will send flight delay notices to passengers through SMS platform, telephone and email. When passengers buy tickets, they leave fixed telephones, false telephones and other people's telephones, which often leads to the situation that information cannot be received. Passengers are advised to leave their personal valid mobile phone number when purchasing tickets to ensure that airlines can send flight information to passengers accurately and timely.
What if the flight is cancelled?
Legal analysis: First of all, it is necessary to confirm whether the airline canceled the flight or because of the airport. If the airline cancels the flight, there will usually be compensation, or one-day accommodation settlement, and we will go to the airline counter to deal with it.
If the flight is cancelled because of the airport, there will be no compensation unless the individual buys delay insurance. Give up illusions and take immediate measures. At this time, the mode you can choose is refund or change. The above operations can be handled at the counter or the original ticket office.
Because the counter at the airport is already crowded at this time, if you queue up, the flight on that day is likely to be full, so I suggest you find a way to book tickets for other flights immediately and queue up for refund when you come back.
Of course, airlines don't need to pay other fees to change their tickets, and if you choose to refund the ticket and buy another flight ticket, you will have to pay the difference yourself, so you should consider this clearly by the above methods.
If you plan to change to road passenger transport or railway passenger transport, and you are not in a hurry to get the refund immediately (in fact, window refund is also a way of returning the original purchase, and no cash will be given. You can call the original ticket office to refund your ticket, so that you can book a train ticket or a bus ticket quickly.
Remember to hurry. Once a flight due to airport reasons is cancelled, it is often a large area with many flights. At this time, both the window and the individual passengers are making changes, and the subsequent flight tickets will be fully booked soon.
In the worst case, the ticket for the day disappeared in an instant, and the roads and railways could not meet the requirements, so we had to wait for the counter to change the ticket for the next day. In this waiting space, we have to consider another question, where to live that night.
If the flight is delayed the next day, there is still time to go to the city. If you are in a hurry, the next day's flight may be changed to early morning, and it will be very hard to get back to the city. Then you should consider dealing with a night around the airport. If it is because of the airport, you will find that hotels around the airport will soon be snapped up.
So in the process of waiting for processing, we can at least start looking for hotels near the airport. Because taxis around the airport don't want to go, it's a big trouble to go beyond the walking distance, so we should give priority to finding hotels with suitable cost performance and moderate distance.
At this time, people often sell accommodation at the airport and provide free transportation. But it is recommended not to use this scheme first. Often this environment is very poor, and many promises have not been fulfilled. If you really want to use this scheme, you can also learn about the corresponding hotel on the corresponding APP first.
In fact, if you walk a few more steps, you can often see more large advertisements of regular hotels at the airport gate, and you can also provide pick-up service by phone. It's bad enough that the flight is cancelled. Don't live in a black shop any more.
Legal basis: Regulations on the Administration of Normal Flight.
Article 17 The carrier shall formulate and publish the general conditions of transportation, clearly stipulate the contents of passenger services after the flight departure is delayed or cancelled, and clearly inform the passengers during the ticket purchase process. The general transportation conditions of domestic carriers should include whether to compensate for flight delays; If compensation is given, the conditions, standards and methods of compensation shall be clearly defined.
Article 18 The carrier shall actively explore relief channels such as flight delay insurance and establish a claim settlement mechanism for flight delay insurance.
Article 19 If the carrier entrusts others to act as agents for ground services or sales agents, it shall specify the service contents and service standards after the flight departure is delayed in the agency agreement.
What if the flight is suddenly cancelled? What is the reason for the sudden cancellation of the flight?
1. What if the flight is cancelled suddenly?
(1 First of all, confirm whether the airline or the airport canceled the flight. If the airline cancels, there is usually compensation, or one day's accommodation can be solved, so we have to go to the airline counter to deal with it.
(2) If the flight is cancelled due to airport delay, there will be no compensation unless the individual has bought delay insurance. Immediate measures include refund and change, which can be handled at counters and ticket offices. Because the airport counter must be full at this time, if you queue up for processing, it is very likely that the queue will be overtime, so I will try to book tickets for other flights immediately and come back to the refund office to refund the ticket. There is no need for airlines to change their tickets. If you choose to refund the ticket, you need to pay the difference between the tickets of other flights. In fact, the window refund is only the refund of the original purchase route, and no cash will be given. We must hurry. If it is because of the airport, it is often a large area or many times. At this time, both the window and the individual passengers are changing their visas, and the tickets for subsequent flights will soon be gone.
(3) The worst-case scenario is that the air ticket is suddenly gone. If the flight is delayed the next day, there is still time to go to the city. If you are in a hurry, the flight for the next day may be changed to the morning. It's hard to get back to the city. Then it needs to be tested around the airport for one night. If it is an airport, you will find that hotels around the airport will also be snapped up quickly. Give priority to finding hotels with suitable cost performance and moderate distance from the airport.
2. What is the reason for the sudden cancellation of the flight? There are three main reasons for flight cancellation, namely weather, aircraft scheduling and aircraft mechanical failure, among which the probability of aircraft mechanical failure is very low, and there are few weather reasons that are really force majeure. Therefore, the reason why most flights are cancelled is because of aircraft scheduling. In this regard, airlines tacitly explain to passengers on the grounds of weather. When it is really difficult to prevaricate, they will explain to the passengers on the grounds that the plane is late and there is a mechanical failure.
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