Compensation Rules for Out-of-stock in JD.COM in 2022

1. 1. 1 If the consumer and the merchant agree on the delivery time by themselves, the merchant shall deliver the goods according to the agreed time.

1. 1.2 If the consumer and the merchant have not agreed on the delivery time, the merchant shall deliver the goods according to the delivery management rules of JD.COM Open Platform. However, for the official promotion activities and special holidays of the open platform, the merchants shall deliver the goods according to the time specified in the notice or announcement of the open platform.

1. 1.3 For pre-sale, customized, bulky, globally purchased goods and goods directly delivered by manufacturers, the merchant shall explain the production cycle and delivery cycle of the goods on the product details page; If the delivery time is otherwise agreed by both parties, the time agreed by both parties shall prevail (the time finally agreed by both parties shall prevail).

1. 1.4 Requirements for the scheduled delivery of household appliances: If the scheduled delivery time is indicated in the order when the consumer places an order, the merchant shall deliver the goods according to the time indicated by the consumer; If the merchant can't deliver the goods according to the delivery time indicated by the consumer, he should take the initiative to contact the consumer to tell the reason and reschedule the delivery time with the consumer; If the consumer fails to book the delivery time in the order, the merchant should contact the consumer to book the delivery time.

1. 1.5 After the consumer places an order, the merchant shall not refuse to deliver the goods for the consumer on the grounds that the goods are out of stock and cannot be delivered.

1. 1.6 The delivery time of the merchant is subject to the time recorded by the carrier system.

1. 1.7 If the consumer has submitted a refund application before the merchant delivers the goods, the merchant shall review the refund within 48 hours. If the merchant still wants to continue the delivery, he should first obtain the consent of the consumer. If the merchant forcibly delivers the goods after the consumer applies for a refund without the consent of the consumer, the consumer has the right to choose to refuse. At this point, the merchant should take back the goods that have been delivered by himself, except that the consumer has signed for and confirmed the receipt.