The customer intends to send the goods to you. How should freight forwarders ask politely?

1, thank you: First of all, thank you for your choice and trust, so that customers can feel your sincerity and enthusiasm.

2. Confirm the cargo information: Ask the customer about the basic information of the cargo, such as the type, quantity and port of shipment, so as to better arrange and manage the cargo.

3. Explain the service process: tell the customer your service process and operation mode, let the customer know your service process, and discuss with the customer how to handle the goods better.

4. Asking about customers' needs: Asking about customers' special requirements and demands, such as cargo insurance and customs declaration, so as to provide better services and help customers solve problems.

5. Advice: According to the customer's needs and conditions, provide corresponding suggestions and solutions, so that customers can better handle the goods.