How to guide buyers to give favorable comments?

How to guide buyers to write favorable comments

Conditions for customers to give favorable comments = good customer experience+evaluation 1. Conditions for a good customer experience:

First, the service of God:

Logistics after-sales service-① slow delivery, simple packaging, shirking logistics responsibility, poor after-sales service attitude and untimely handling.

(2) general delivery, understand the packaging, to help buyers deal with logistics and after-sales problems.

(3) faster delivery, better understanding of packaging, and taking the initiative to help buyers deal with logistics and after-sales problems. B, reliable products:

Customers decide whether to give bad reviews at the moment they see the goods. Therefore, the quality of the product, whether it is consistent with the baby description, will affect the final evaluation of customers. C, unexpected surprises:

If merchants want to get more praise, they must exceed customers' previous expectations, whether it is services or products. The more controllable ways are small gifts and VIP benefits. 2. When the above conditions are met, it is ultimately necessary to artificially push the customer evaluation. The effective methods are:

First, the evaluation of old customers:

While the buyer is waiting for the receipt of the goods, it is suggested that the delivery and logistics information be prompted by SMS. Handwritten greeting cards can be used as customer care. If possible, call back to remind buyers to give favorable comments after receiving the goods.

How to guide buyers to give favorable comments

Conditions for customers to give favorable comments = good customer experience+evaluation 1. Conditions for a good customer experience:

First, the service of God:

Logistics after-sales service-① slow delivery, simple packaging, shirking logistics responsibility, poor after-sales service attitude and untimely handling.

(2) general delivery, understand the packaging, to help buyers deal with logistics and after-sales problems.

(3) faster delivery, better understanding of packaging, and taking the initiative to help buyers deal with logistics and after-sales problems. B, reliable products:

Customers decide whether to give bad reviews at the moment they see the goods. Therefore, the quality of the product, whether it is consistent with the baby description, will affect the final evaluation of customers. C, unexpected surprises:

If merchants want to get more praise, they must exceed customers' previous expectations, whether it is services or products. The more controllable ways are small gifts and VIP benefits. 2. When the above conditions are met, it is still necessary to artificially push the customer evaluation. The effective methods are:

First, the evaluation of old customers:

While the buyer is waiting for the receipt of the goods, it is suggested that the delivery and logistics information be prompted by SMS. Handwritten greeting cards can be used as customer care. If possible, call back to remind buyers to give favorable comments after receiving the goods.

How do sellers guide buyers to evaluate?

Therefore, evaluation is particularly important. We should ask the buyer to give us an ideal evaluation. In addition to paying attention to the details of the sales process, we should also do some encouragement before praise to encourage more buyers to praise. If you want a transaction to end without comments, then the transaction is too wasteful. You must let the buyer make comments before closing the transaction. We can instill such information in the detailed description of the goods to the buyers: If the buyers can give favorable comments in time after purchasing our products, then you can get some discounts on the next shopping, which will let the buyers know that you are an honest seller and attach great importance to favorable comments, laying a good foundation for the buyers' second purchase. If the buyer is online, you can tell the buyer the waybill number through Want Want. What if the buyer is not online? You can use the online shop partner _ gold medal after-sales management software, and the SMS automatically reminds the buyer that the delivery is successful, reminding the buyer to give preferential information in time after receiving the item. Sometimes we can't ask buyers to give us favorable comments immediately, which will be counterproductive. Once, someone made a review survey. Nearly 90% randomly selected buyers think that their conclusions not only represent their inner feelings, but more importantly, they want to guide their buyers to buy better products. Therefore, the goodwill of the seller has inspired the buyer to suddenly feel that his comments represent not only himself, but also more people need to guide themselves behind him, giving the buyer a sense of protagonist. The evaluation reminder should be a request made by the buyer in time after receiving the goods. Online shop companion _ Gold medal after-sales management software logistics tracking, timely handling of abnormal express delivery, and through logistics tracking to determine the buyer to sign for the baby, at this time we have to contact the buyer, we can not ask the buyer to give an evaluation, we stimulate the buyer to evaluate the goods in time through short-term communication, such as "Dear, you should have received the goods?" Is the product satisfactory? Is the courier damaged? "and so on. Or remind the buyer from the side that "it's time to give an opinion." After such a short communication, it is the best way to give an evaluation actively. Some buyers just pay and don't give comments. In this case, take the initiative to give the buyer an evaluation first, and remind the buyer to give the evaluation in time. Online shop partner _ Gold medal after-sales management software will automatically handle it, and SMS will remind you. Therefore, we should try our best to let buyers give us the comments we want, and communicate through innuendo, reminder and encouragement to guide buyers to give ideal comments.

How does Taobao guide customers to write favorable comments?

In Taobao evaluation system, there are bad reviews. First of all, we must make clear the conditions for customers to give favorable comments. Praise = good customer experience+evaluation. 1. Good customer experience. B. poor after-sales tracking service. Good after-sales tracking service. Slow delivery, simple packaging, shirking logistics responsibility, poor after-sales service attitude, poor delivery in time, solid packaging, fast delivery to help buyers deal with logistics and after-sales problems, solid packaging, grading, and actively help buyers deal with logistics and after-sales problems. C. product quality. The moment customers open the package and see the goods, they have already decided whether to give bad reviews. Therefore, the quality of the product, whether it is consistent with the baby description, will affect the final evaluation of customers. D. Surprise beyond expectations In order to get more favorable comments, businesses must exceed customers' previous expectations, whether in serving Shanghai or in products. The more controllable ways are small gifts, VIP benefits and so on. This is the so-called emotional marketing strategy. Second, artificially promote customer evaluation A. Old customer evaluation By showing the praise of old customers on the baby description page, gangs and other places, it not only promotes the transaction, but also subconsciously guides the customer's herd mentality, thus giving similar praise. While the buyer is waiting for the receipt of the goods, it is suggested that the delivery and logistics information be prompted by SMS. Handwritten greeting cards can be used as customer care. If possible, call back to remind buyers to give favorable comments after receiving the goods. C. launch activities such as "write a favorable comment and win a grand prize". In addition to the tips on related pages, Want Want, SMS, telephone and greeting cards can remind you of this activity after the customer pays.

How to make buyers write favorable comments, and how to make buyers take the initiative to write favorable comments.

If you are a seller, don't give praise to others, because buyers must have ideas if they don't give you praise. You give him a good review, and he gives you a bad review in turn, and you are in trouble. Oh, it's better to ignore him and let the system default.

How to make buyers praise politely

Speak politely and have a good reputation.

How to write the favorable comments from Taobao sellers to buyers, for example? thank you

Thank you very much for coming to * * * * * Taobao to buy goods. Please come often in the future. thank you

Thank you for your patronage, welcome to visit again, and have a pleasant cooperation!

You are a good buyer. Thank you for your trust and support. We feel very lucky to have your sincere company on the road of growth. If we haven't done enough, I hope everyone will correct us. Wish you all the best!

Good buyer, welcome to come again! ! !

Good buyer ~ ~ ~ Thank you for your trust in me, really, thank you. I am a novice seller. Not only will you not buy my DD because I am not skilled in many places, but you will take care of me and trust me in many ways, which is very touching ~ ~ ~

Very good buyer, very happy cooperation! Thank you for your support. We will continue to strive to do better. We thank you for your support in the growth of Taobao. Welcome to visit again. I wish you a happy new year, a happy life and a healthy family!

How to make buyers give favorable comments after receiving the goods?

1, good service. 2. cashback. 3 ... Add me and I'll teach you. It's all a matter of skill. What do you sell, baby?

How to let buyers evaluate as soon as possible

Mainly late communication.

1. After the customer pays, comment first.

2. After confirming the receipt, send a message to the buyer and let him give you a favorable comment. As long as you take the initiative, 80% of buyers will give comments. I believe there are many good people in the world.

How to send a buyer's revised praise to Taobao sellers?

Let the buyer evaluate the management's modification.