What should I do if the password for Cainiao Station is wrong?

Just pick up the package normally. This encrypted number is the phone number of the individual recipient, but the other party will not be displayed on the express delivery note.

1. If you have not received the withdrawal code, it may be that the goods have just arrived at Cainiao Post and have not yet entered the warehouse, so Cainiao Post has not yet been able to send a specific verification code.

2. If the goods have been put into the warehouse but the extraction code has not been received, it may be that there is an instrument failure on the Cainiao Station and the extraction code cannot be successfully sent via SMS. At this time, you can contact the Taobao seller to inquire. Relevant extraction code.

3. If you have stayed at Cainiao Station for too long and still have not received the withdrawal code, it may be that the Cainiao Station staff made a work error and failed to enter the product information. You can go to Cainiao Station to check the express delivery information and submit it to staff reported.

For users who have inconvenience in receiving goods and need to protect privacy, when filling in the address after placing an order on Tmall and Taobao platforms, select the "Cainiao Station" launched by Cainiao Network from the page to use the collection agency for free. Parcel service.

In addition to the continuous development of the "Cainiao Station" free parcel collection service, Cainiao Network will also cooperate with partners on shipping: by integrating scattered user shipping needs, reducing the last mile Logistics costs, optimize timeliness, and improve user experience.

Cainiao Station, together with all partners, strives to solve the "last mile" of the logistics industry, provide users with a better logistics experience, and improve the industry's service capabilities. The main goal of Cainiao Station is to enable online shopping users’ products to be delivered safely and quickly, and to alleviate the pressure on logistics services in the “last mile”.