Work summary and evaluation of company front desk employees

Strive to improve service quality, work quickly and efficiently, try not to make mistakes, have a good service attitude, constantly accumulate experience in receiving guests, and leave a good impression on the guests. When answering the phone, be sure to improve your language. skills, learn more relevant professional knowledge and read more books. Let me share with you a summary of the work of front desk employees so that you can learn more easily.

Work Summary of Front Desk Employees 1

One year has passed. Looking back on my work, under the guidance of the hotel and front office foreman and supervisor, I have achieved certain results in different aspects. achievements and gains. There are also some shortcomings.

1. Understanding the importance of front-desk work

Although front-desk work does not contribute as much and directly to the company's development as the company's business, marketing, finance and other departments, since the company has designed If you get this position, the leader must think that its existence is necessary. Through thinking, I believe that no matter which position or job you are engaged in, it is part of the company's overall organizational structure and we are all working hard for the company's overall goals. For front desk work, it should be "the starting point of the company's image and service." Because for customers, the front desk is their first step in contacting the company and their first impression of the company, and the first impression is very important, so the front desk represents the company's image to a certain extent. At the same time, the company's customer service starts from welcoming guests at the front desk. A good start is half the success. Having an understanding of its importance prompted me to further think about how to do my job well.

2. Strive to improve service quality

The main job of the front desk is to welcome guests and answer questions for customers. Therefore, to do this job well, the most important thing is service attitude and service efficiency. I always adhere to the principle of "serving with love and doing things with heart", always smiling, receiving guests from all walks of life seriously and modestly. I treat my work diligently and in a down-to-earth manner, strictly follow the regulations and requirements for front desk work, conscientiously perform my job responsibilities, and actively carry out various jobs. I strive to remember the knowledge taught to me by my master and colleagues at once, ask questions I don’t understand on the spot, and make a careful summary to avoid not knowing how to deal with the same problem in the future. At the same time, we carefully study the working methods and speaking skills of our colleagues, and gradually make ourselves work quickly, efficiently, and make fewer mistakes. While completing the work well, he has enhanced his flexibility in doing things, improved his communication skills and interpersonal skills.

3. Strengthen the study of etiquette knowledge and English knowledge

To do a good job in service, it is not enough to have good awareness. You must also learn relevant professional knowledge to avoid doing bad things with good intentions. . For example, in your spare time, you can study etiquette knowledge and public relations. Understand the common sense of etiquette that must be observed when dealing with others, including sitting and standing postures, tone of voice, eyes, makeup, clothing matching, and techniques for answering customer questions, etc. Although there are not many foreign guests in the hotel, if your English is not good, it will be difficult to meet foreign guests on the night. Therefore, it is necessary to strengthen the study of foreign languages.

4. Strengthen communication with various departments of the company

Understand the development status of the company and the work content of each department. With this knowledge reserve, on the one hand, we can answer customers' questions timely and accurately Question, transfer calls accurately. If there is no one in a certain department, we will remind the caller and briefly explain when someone will be available, or briefly answer the customer's questions within our ability, and at the same time seize the appropriate opportunity to promote the company. Be a good bridge of communication between company departments and customers.

Disadvantages:

1. There are not many topics to chat with. Every time I am with my colleagues, I always feel that there is nothing to talk about and I am always listening to others. I rarely participate in it myself, which makes people think that I am a person who is not easy to approach.

2. Insufficient knowledge reserve and poor grasp of some foreign currency exchanges. My English level is so low that I dare not communicate with foreign guests when they come.

Plans for the coming year:

In next year’s work, I will continue to maintain the good momentum, adhere to the fine traditions of the front desk department over the years, study hard to address my shortcomings, Increase your own value and never fall behind. At the same time, we ask ourselves to do our best from a higher perspective, and standardize ourselves with the strictest standards in doing things, so that our skills and business knowledge can reach a higher level. I will work hard to cooperate with supervisors and foremen, complete various tasks conscientiously, and strive to contribute to team building. Work with everyone to create a healthy and harmonious working environment. I also hope that the hotel will get better and better!

Work summary of the front desk staff 2

As a front desk staff of an insurance company, my job is not worth mentioning. Compared with other employees of the insurance company, the front desk job is easy. Even though as a front desk employee, you also take care of the company's personnel work, it is still much easier in general.

However, my job is not that easy if I do not compare it with my colleagues in other departments of the company. In my job, doing a good job in reception is the most basic job. When no guests come, I do the company's personnel work. This includes recording employee attendance and the storage and distribution registration of each employee's filial piety fund, as well as morning exercise training for the company's new employees and the arrangement of weekly meetings. These tasks may seem like nothing, but in reality, they may not be an easy job because of the time required to connect the various links.

Especially the storage and distribution registration of filial piety funds are the most difficult to manage. The filial piety fund storage of all employees of the company, including the boss himself, is completed by sending red envelopes in the WeChat group. This requires me to correspond each red envelope to each person and record them one by one to match the number. This requires Spent a lot of time doing this. Fortunately, the issuance of the Filial Piety Fund is the follow-up work of the storage of the Filial Piety Fund. With the records of the storage, the distribution is not so time-consuming and laborious.

The training of morning exercises is a skilled job. It is very difficult to learn morning exercises at the beginning, but once you learn it, it no longer feels very time-consuming. Leading the company's employees to do morning exercises every morning. From the beginning, it was a task that was difficult to let go, and gradually turned into a matter of "sacrifice enjoyment, enjoy sacrifice". It not only set an example for company employees in morning exercises, but also Give yourself enough opportunities to exercise.

Regarding the arrangement of the company’s weekly meetings, I was a little uncomfortable with it at first, but now I have gradually adapted to my company’s model. Because the boss is a Buddhist, our weekly meetings are occasionally set up as a venue for blessing energy. It is necessary to invite a suitable host to host regular meetings, arrange the meeting room into a venue where everyone can sit on the floor, and prepare necessary blessing props in addition to the blessing items brought by each employee. Now I have been able to arrange the weekly meeting in a decent manner, and my boss has praised my work many times at the weekly meeting.

The above is almost a summary of the personal work of a front desk employee of an insurance company. It includes both front desk work and human resources work. It is a job that looks easy and simple, but is very challenging to do. I will continue to work hard in the future!

Work summary of front desk staff 3

The long and passionate 2018 has come to an end. With the enthusiasm and surging work, we have experienced After a year of baptism, we have gradually grown up. We have gained a lot in 2018, and we have tasted sadness, laughter and crying. Maturity is accumulated little by little. Success and failure are constantly stimulating us. How many experiences have become real textbooks. Looking forward to the future, although we cannot predict or imagine it, we should summarize everything in the past.

1. Main work situation

Looking back on 2018, under the guidance and care of superior leaders, through the cooperation and support of sisters, and with the joint efforts of our entire team , I have become an outstanding front desk employee of our hospital from an ordinary front desk employee. When I accepted this honor, I deeply felt the great responsibility. A person's growth is accumulated bit by bit, success and failure. It constantly stimulates us and drives us to the top.

1. Front Desk Reception

The receptionist is the first person to present the company’s image. From the time I joined the company to the present, I have strictly followed the company’s requirements, treated every visiting customer with enthusiasm, and guided them to In the relevant clinics, sales staff who come to sell door-to-door are greeted politely and the practical business cards and brochures left by them are organized and archived to facilitate future work. In the past year and more, the total number of customers received has reached x About the number of people;

2. Answer and transfer calls, copy faxes and distribute letters

Answer any incoming calls carefully, be able to treat harassing calls tactfully and reasonably, and improve work efficiency; pay attention when sending faxes Has the other party received it? Is it complete and clear? When copying, pay attention to whether the copied information is complete to avoid missing copies. If there is a letter, it will be handed over to the relevant personnel in a timely manner;

3. Temporary incident handling

When the drinking water barrels are found to be insufficient, the drinking water company will be called in time to deliver water. When the required items at the front desk are not enough, we will promptly apply for purchase such as: paper towels, copy paper, disposable paper bags, etc. In short, we will find ways to solve problems in time;

2. Direction of future efforts

Looking to the future, we still have a long way to go, and we will definitely work harder. Together we can create more brilliant results for our business. Adhering to the good vision of "making women all over the world more beautiful", we will provide our customers with better services.

1. Strive to improve service quality, work quickly and efficiently, try not to make mistakes, have a good service attitude, constantly accumulate experience in receiving guests, and leave a good impression on the guests. When answering the phone, be patient Improve your language skills, learn more relevant professional knowledge, and read more books. Answer guest questions skillfully and try to satisfy customers;

2. Strengthen the study of etiquette knowledge, such as studying etiquette knowledge and public relations in your spare time. Understand the common sense of etiquette that must be observed when dealing with others, including sitting and standing postures, tone of voice, eyes, makeup, clothing matching, etc., as well as techniques for answering customers;

3. Strengthen communication with various departments. Understand the development status of the beauty salon and the work content of each department. With this knowledge reserve, on the one hand, you can answer customers' questions in a timely manner and transfer calls accurately. On the other hand, it also reflects the efficiency of the beauty salon. Every link is a part of the beauty salon, which represents the overall impression of the enterprise;

4. Pay attention to the environmental hygiene around the front desk, observe at all times, and always keep it clean and generous, so as to give employees Bring a comfortable working environment to yourself, and also give a good impression to visiting guests.

The development of the enterprise cannot be separated from the contribution of each of us. In the new year, I will continue to do well, actively improve what I do poorly, and maintain a high-spirited attitude towards life and work. , work hard for the continuous development of the beauty salon and the continuous improvement of the individual!

Work summary of the front desk staff 4

20_ has passed, and before I knew it, I had joined the company as the front desk After working for nearly 9 months, the front desk does not contribute as much or directly to the company's development as the company's business, marketing, finance and other departments. However, since the company has set up this position, the leaders must think that its existence is necessary. Through thinking, I believe that no matter which position or job you are engaged in, it is part of the company's overall organizational structure and we are all working hard for the company's overall goals. During these 9 months, with the care and help of the company leaders and colleagues, I successfully completed the corresponding work. Of course, there are also many shortcomings that need improvement. I will now summarize the work in 20_.

1. Daily work at the front desk

1. The front desk receptionist is the first person to show the company's image. Since joining the company from April to December 20_, I have strictly followed the company's policies Requirements: treat every visiting customer enthusiastically and guide them to the relevant office. For business personnel who come to sell door-to-door, greet them politely and archive the practical business cards and brochures left by them for future work. In the past 9 months, we have received a total of about 600 users.

2. Answer and transfer calls, copy faxes and distribute letters. Answer any incoming calls carefully with an accuracy rate of 98%; be able to treat harassing calls tactfully and reasonably to improve work efficiency; when sending faxes, pay attention to whether the other party has received them. , whether it is complete and clear. When copying, pay attention to whether the copied information is complete to avoid missing copies. If there are any letters, they will be handed over to the relevant personnel in a timely manner.

3. Temporary incident handling: When the drinking water barrels are found to be insufficient, they will promptly ask Dahe people to deliver water. When the required items at the front desk are not enough, we will promptly apply for purchase such as: paper towels, copy paper, disposable paper bags, etc. When the printer is out of ink, it will call the ink refill salesperson to refill the ink. When the office phone bill is about to be used up, go to the business office in advance to pre-deposit. If items in the office are broken, such as air-conditioning switches and bathroom lights, we will call the state-owned property management company immediately and let the property management staff check the cause. If you need to buy the equipment yourself, you can have it installed by the property management staff. If there is a problem with the switch attendance machine, please contact the merchant directly. After-sales solution, if there is a problem with the phone line, please ask the telecommunications office to solve it. In short, when encountering problems, we will find ways to solve them in time.

2. Comprehensive affairs work

1. When project department personnel need to book tickets or air tickets for a business trip for rooms, air tickets and birthday cakes, I will contact the ticketing department in time and continue to follow up until the tickets are issued. Send it to the company to affect the itinerary of business travelers for free; so far, a total of about 70 tickets have been booked. For leaders or colleagues who come to Zhengzhou on business and need to book a room, after booking the room, I will send a text message or call to the leader or colleague to confirm the hotel details; and for employee birthday cake reservations, I will confirm the time with the employee the day before the reservation, and on the birthday Tell Wang Lanying to send birthday wishes on oa, and order a total of 17 birthday cakes in 20_.

2. Document organization and office asset registration. The training materials and confirmation forms received from the project department personnel are organized into categories in portfolios; Zhang Li will stamp the newly purchased books for the office first. They are then numbered to facilitate asset management, and now there are 37 books in the office. Other office equipment (such as notebooks, CD-ROM drives, sockets, etc.) are also registered in detail, and employees must sign and register according to company regulations when borrowing.

3. Attendance statistics. Export the attendance details from the attendance machine before the 25th of each month. If you are unclear, send an email to check with everyone, and then make a statistical summary and send it to Wang Lanying on time.

4. Organize employee activities. Organize employees to go to the Agricultural University at 5 pm every Wednesday. Through the activities, everyone can improve their team awareness and exercise well. The weather has been cold recently, and the number of people willing to go out is also small. During the reduction, a table tennis competition was organized, but the effect was not particularly satisfactory. This is also an area that needs to be improved in the future.

3. Other work

While completing their own work, they also assist in completing the work of other departments. For example, assisting software project department personnel to bind project documents; assisting Xue Yiming of the marketing department, and working with him to send gifts to customers and prepare tender documents, etc. In the process, I also gained some new knowledge.

4. Shortcomings in the work

1. When purchasing office supplies, I did not plan well and did not think comprehensively. I only saw what was lacking in front of me. This needs to be done by myself in the future. Pay more attention and worry more.

2. There were mistakes in the attendance statistics process. Although they were corrected at the time and did not have a big impact, this also reminded me of the importance of being careful. After the attendance statistics are made, I must check them carefully. , confirm that it is accurate before sending it out. The same is true for some letters of the same type. If you send out an error and then modify it and resend it, it is easy for others to think that you are a careless person. Although this kind of mistake is only occasional, it is inevitable. Try to avoid it.

3. The effect of organizing outdoor activities near winter was very poor. In the meantime, we also discussed with Zhang Li about indoor activities and provided everyone with chess, checkers and other activities suitable for indoor play, and organized and implemented them. However, This still cannot achieve the effect of outdoor sports, and solutions to this situation are still being considered.

Five, 20_ year work plan

1. Improve your initiative and communication skills, be more attentive, careful, and consider all aspects thoroughly in order to complete your work better.

2. Strengthen communication with various departments of the company. Understand the development status of the company and the work content of each department. With this knowledge reserve, on the one hand, you can answer customers' questions promptly and accurately, and transfer calls accurately; or you can briefly answer customer questions within your ability.

In the past year, I especially want to thank Zhang Li for her help. She enthusiastically and patiently taught me a lot and trusted me. I feel honored to have such a colleague and also I am proud to work in such a company that treats its employees well. Now is the new year. In this year, I will be down-to-earth, complete my work seriously, and do my best for the development of the company!

Work summary of front desk staff 5

I have joined the company for more than two months without knowing it. At the beginning, I was very unfamiliar with the company’s operating model and work process. Thanks to the guidance of my leaders and colleagues, Patient guidance and help made me familiar with the work content and my responsibilities in a short period of time. Every bit of it helped me progress in my work and benefited a lot. In the past two months, although there have been no spectacular results, some progress has been made. I will now make a brief report to the leader on my work since I entered the company:

1. The daily work of the front desk mainly includes

1. Responsible for answering and transferring calls at the front desk, and carefully recording important matters And communicate it to relevant personnel to ensure that there is no omission or delay;

2. Responsible for the sanitation and arrangement of tables and chairs in the company's conference room, and keeping it neat and clean;

2. In terms of administrative work

Administrative work is tedious, ranging from copying, scanning, faxing, sending express mail, printing business cards, document storage, assisting the technical department staff in printing, sorting, binding bid documents, etc., every item The completion of work is a test of responsibility and work ability.

3. Personnel Management

1. I am responsible for implementing the relevant personnel management system and the company’s attendance statistics work. During the implementation process, I strictly abide by the company’s rules and regulations and seek truth from facts. Attendance statistics are collected at the beginning of each month based on statistical data, and are submitted to the finance department in a timely manner for the production of salary tables.

2. Strictly implement the company's rules and regulations for personnel-related information, fill in the "Application Registration Form", "Entry Resume Form", etc., and manage the files of onboarded employees. Complete the "Car Dispatch Form" and "Leave Request Form" to implement the company's rules and regulations.

The new year means new opportunities and challenges for us. In view of the shortcomings in the past two months of work, I need to do the following aspects of work in the new year:

1. Do a good job in office housekeeping. Pay attention to the cleanliness and cleaning of the office; pay attention to the maintenance of office equipment such as printers and copiers; and strive to do your own job well.

2. Pay attention to collecting information in daily work in case you need it in case of emergency. For example, the business card of a courier company, etc.

3. Handle daily administrative management and assist leaders to continuously improve various rules and management systems so that the company can become more standardized.

4. Strengthen the study of business knowledge and gain an in-depth understanding of the company's products so as to better assist leaders and sales staff in their work.

As a front-desk administrative staff, there is still a lot of knowledge that needs to be mastered. In future work, I will work hard to learn from my colleagues around me and further improve my theoretical level and business capabilities. Finally, I would like to thank the leader for providing me with this working platform, which gave me the opportunity to improve and make progress together with everyone; I would like to thank every colleague for their enthusiastic help in my work during this period. Although I still have many shortcomings in experience and ability, I believe that hard work can make up for my shortcomings. As long as we understand each other more, communicate more with each other, and make unremitting efforts, I believe that the company will be better tomorrow.

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