Can I get a refund for not going to the Forbidden City? 2023 with refund process.

If the audience fails to visit the Forbidden City on time, they can apply for a refund before 20: 00 on the day of the visit. If it exceeds 20, it won't be refunded.

The audience has stood for three times, which will restrict the purchase of tickets.

Refund process:

Wechat search "Palace Museum" official micro-click "order management", enter the mobile phone number and SMS verification code, and log in successfully. Click "Cancel" to cancel successfully, and the order status shows "Refunded". Since June 1 1 day, 2023, the Palace Museum has optimized its reservation measures:

Audiences who make an appointment in the morning should enter before noon 12, and the admission time for afternoon tickets starts from 1 1.

The Palace Museum is divided into two booking periods, morning and afternoon, and the overlapping time is 1 hour. The closing time for admission in the morning session is 12 hours, and the starting time for admission in the afternoon session is 1 1 hour.

The Palace Museum will remind the audience to be admitted to the hospital on time through pop-ups and text messages.

If you check in after 12 in the morning, you will be prompted "overdue", and if you check in before 1 1 in the afternoon, you will be prompted "invalid".

Unused tickets, whether cancelled or not, can be refunded before 24:00 the day before the visit; Refund can still be made before 20:00 on the day of the visit, counting 1 time; No refund can be made after 20:00 on the day of seeing a doctor, accounting for 1.

Some exhibitions need to be booked. Please refer to the information on the reservation page. The reservation policy may be temporarily adjusted, please cooperate with the on-site staff to manage. If you need to cancel the reservation, please cancel the reservation through the original reservation channel before 24:00 the day before the visit, whether it is cancelled or not. Unsubscribe after the deadline, 1 cancellation.

No more than 1 time per person per day, 180 days 3 times. From the day after the third cancellation, tickets and exhibitions of the Palace Museum will not be reserved for 60 days.

Please note that the ticket refund will be returned to the payment account within 5 working days from the date of cancellation. If you don't receive a refund, please call customer service.

If you need an invoice, please go to the ticket window of the audience service center on the west side of Duanmen Square or call customer service for consultation within one month from the date of appointment.

The working hours of the ticket window and the "comprehensive service window" of the watch hall and the treasure hall in the audience service center on the west side of Duanmen Square are as follows:

Peak season (April1-June 65438+1October 3 1) 08:30- 16:00.

Low season (165438+1October1-March 3 1) 08:30- 15:30

Customer service telephone number: 400-950- 1925

Working hours: 08:00-20:00 (year-round)